Summary
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Erika Ortiz

Glendale

Summary

I am a dedicated employee with 20 years of experience at ADJC. I have knowledge of its policies and procedures. I thrive in a team environment, as well as individually. I enjoy training others and sharing with them the knowledge that I have obtained in my 20 years in the field.

Work History

Youth Correctional Officer I/ II

ADJC
Phoenix
2004 - 2014
  • Supervised youth during daily activities to ensure safety and compliance.
  • Conducted regular inspections of living areas for cleanliness and security.
  • Implemented behavior management techniques to promote positive interactions among youth.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans.
  • Documented incidents and maintained accurate records of youth behavior and progress.
  • Facilitated group discussions to encourage communication and conflict resolution skills.
  • Provided crisis intervention services when needed including suicide prevention protocols and de-escalation tactics.
  • Collaborated with other staff members to develop strategies for handling difficult situations with youth.
  • Enforced rules and regulations among the population using appropriate disciplinary measures when necessary.
  • Supervised youth during day-to-day activities.
  • Trained new employees employees as a Field Training Officer.

Unit Manager

ADJC- Adobe Mountain
Phoenix
2019 - 2024
  • Supervised daily operations of residential unit (Journey) at Adobe Mountain.
  • Trained and mentored staff in best practices for following policy and procedures .
  • Developed schedules to ensure adequate coverage for all shifts.
  • Implemented safety protocols to maintain a secure environment.
  • Coordinated communication between residents and support services.
  • Conducted regular inspections to ensure compliance with regulations.
  • Evaluated staff performance and provided constructive feedback regularly.
  • Provided guidance, coaching, and mentoring to staff members.
  • Developed effective strategies to improve employee morale, motivation, and engagement.
  • Ensured that the unit was compliant with safety standards and protocols set by the organization.
  • Fostered strong relationships with stakeholders, including staff, and youth.

Caseworker

ADJC- Adobe Mountain
Phoenix
2014 - 2019
  • Collaborated with multidisciplinary teams to develop intervention strategies and work towards release of youth.
  • Monitored progress of cases and adjusted plans as necessary.
  • Documented case notes accurately in compliance with organizational policies.
  • Provided crisis intervention support during critical incidents involving youth.
  • Maintained updated progress notes and case record and documented progress in recreational activities.
  • Uploaded documentation to patient.
  • Conducted weekly groups.
  • Attended professional trainings as required.

Education

Bachelor of Arts - Psychology

California State University, Los Angeles
Los Angeles, CA
06-2003

Skills

  • Behavior management
  • Crisis intervention
  • Case documentation
  • Safety protocol enforcement
  • Staff training
  • Multidisciplinary collaboration
  • Conflict resolution
  • Team building
  • Communication skills
  • Positive reinforcement strategies
  • Time management
  • Leadership development
  • De-escalation strategies
  • Suicide prevention
  • Professional boundaries

Languages

Spanish
Native/ Bilingual

Affiliations

  • Ironwood Girls Basketball Booster Club President

Accomplishments

  • Master Trainer- Aggression Replacement Training
  • Trained in Dialectical Behavior Therapy

Timeline

Youth Correctional Officer I/ II

ADJC
2004 - 2014

Unit Manager

ADJC- Adobe Mountain
2019 - 2024

Caseworker

ADJC- Adobe Mountain
2014 - 2019

Bachelor of Arts - Psychology

California State University, Los Angeles

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Erika Ortiz