Erika Price
Phoenix
Summary
Versatile professional with experience in retail leadership, administrative support, operations, and customer service. Strong in communication, organization, multitasking, and problem solving, with a track record of improving work flows and delivering excellent service.
Overview
9
9
years of professional experience
Work History
Paint Department Supervisor
Lowes Home Improvment
12.2023 - Current
- Supervised and trained paint department associates, assigning daily tasks and ensuring excellent customer service and safety practices.
- Assisted customers with product selection, color matching, tinting, and recommendations for interior/exterior paint, primers, stains, and finishes.
- Operated tinting systems and paint-mixing equipment with accuracy, troubleshooting issues and maintaining equipment functionality.
- Maintained department inventory: monitored stock levels, ordered supplies, handled freight, organized backstock, and ensured shelves were fully stocked and properly labeled.
Administrative Assistant & Operation Specialist
SSP America
10.2021 - 12.2023
- Deliver administrative support to team members and managed sensitive and complex assessments.
- Coordinate meetings, scheduling, conference space planning and assist with tasks such as digitizing and expense reimbursements.
- Manage document workflows, maintain records in the contract management system and support MS Forms data collection.
- Organized office supplies and inventory management, optimizing resource availability for daily operations.
- Support legal projects including licensing activities, audit assistance, binder preparation and compliance tracking.
Customer Service / Office Support Associate
Krasiva Windows & Doors
06.2020 - 10.2021
- Assisted homeowners with scheduling appointments, installation timelines, service request, and follow up visits.
- Entered customer data, processed paperwork, and maintained accurate job files and installation documentation.
- Communicated between customers, installers, and management to ensure projects stayed on time and within expectations.
- Handled inbound calls, inquiries, and customer issues, providing professional and friendly support.
- Trained new staff on customer service protocols and company policies, enhancing team efficiency.
Shift Manager
Fascinations Toys And Gifts
02.2019 - 08.2023
- Maintained strong product knowledge across wellness items, apparel, accessories, and specialty merchandise to support customer education and sales.
- Achieved and exceeded monthly sale goals by motivating staff and implementing effective selling strategies.
- Supervised daily store operations, including opening/closing procedures, cash handling and inventory management.
- Trained, coached, and supervised sales associates to deliver knowledgeable, judgement free customer service in a discreet retail environment.
- Collaborated with district management on promotions, store performance updates, and operational improvements.
Shipment Processor
PacSun-Pacific Sunwear
03.2017 - 09.2018
- Managed inventory control processes to optimize shipment efficiency and accuracy.
- Processed daily shipments by unloading boxes, organizing merchandise, and preparing inventory for the sales floor.
- Collaborated with the management team to prioritize shipment tasks and company deadlines.
- Accurately scanned, tagged, folded, and labeled new product according to Pacsun's operational standards.
- Maintained accurate records of incoming and outgoing shipments using inventory management software.
Education
High School Diploma -
Apollo High School
Glendale, AZ05-2017
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Calender)
- Adaptability and strong work ethic
- Appointment scheduling
- Workload prioritization
- Deadline management
- Strong problem solver
- Time management
- Customer service
- Task delegation
- Clerical support
- Data entry
Timeline
Paint Department Supervisor
Lowes Home Improvment
12.2023 - Current
Administrative Assistant & Operation Specialist
SSP America
10.2021 - 12.2023
Customer Service / Office Support Associate
Krasiva Windows & Doors
06.2020 - 10.2021
Shift Manager
Fascinations Toys And Gifts
02.2019 - 08.2023
Shipment Processor
PacSun-Pacific Sunwear
03.2017 - 09.2018
High School Diploma -
Apollo High School