Erika Valadez

Assisting with pharmacy operations, performing data entry, and complying with regulations. Answering patient questions about medications and processing insurance claims

I work closely with a pharmacist to ensure the health and safety of our customers. I type, locate, dispense, pack, and label a prescribed medication for a customers that is then reviewed for accuracy by a pharmacist before dispensed to the customer.

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
• Stocked, labeled and inventoried medication to keep accurate records
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
• Set up and modified patient profiles in Nexgen to include current information such as medications and insurance details
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information
• Collected co-payments or full payments from customers
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles
• Maintained drug inventory levels by ordering necessary medications and supplies
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
• Restocked automated medication dispensing equipment
• Communicated directly with doctors offices via telephone, fax, and email