Dedicated Connections Specialist with strong negotiation and trauma-informed care skills. Committed to enhancing patient engagement and effective communication to improve service delivery and satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
80 Hours of Supervised Work-based Learning
Phoenix Children's Hospital Foundation
Phoenix, AZ
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Connections Specialist
CommonSpirit Health
Phoenix, AZ
11.2025 - Current
Facilitated effective communication between departments to enhance patient care coordination.
Assisted in managing patient inquiries and ensuring timely follow-up on concerns.
Supported implementation of electronic health record systems for improved data accuracy.
Engaged with patients to gather feedback, improving service delivery and satisfaction.
Education
Bachelor of Science - Behavioral Health
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
05-2028
Skills
Negotiation
Collaboration
Trauma-informed care
Teamwork
Ability to type 35 WPM
Strong organization and problem solving skills
Strong written, verbal and interpersonal communication skills
Accomplishments
Proficient in Microsoft Office software
Certification
CPR and First Aid Certified
Arizona State fingerprint clearance card
Timeline
Connections Specialist
CommonSpirit Health
11.2025 - Current
80 Hours of Supervised Work-based Learning
Phoenix Children's Hospital Foundation
Bachelor of Science - Behavioral Health
Maricopa Community Colleges, South Mountain Community College
Work Placement 80 Hours (0-2,3-6 Years Old) at Little Land Preschool and Early Learning CentreWork Placement 80 Hours (0-2,3-6 Years Old) at Little Land Preschool and Early Learning Centre
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.
<p>Spearheaded end-to-end deal management operations, including client onboarding and pricing negotiations.</p>
<p>Managed client relationships through clear communication and prompt issue resolution.</p>
<p>Coordinated with internal teams to ensure seamless flow of deal-related information.</p>
<p>Prepared and analyzed deal performance reports to identify improvement opportunities.</p>
<p>Approved quotations and contracts based on business viability and compliance standards.</p>
<p>Supervised documentation processes for high-value orders, maintaining a proper audit trail.</p>
<p>Led junior executives by assigning tasks, reviewing work, and providing mentorship.</p>
<p>Implemented strategies to enhance profitability and operational efficiency.</p> at Stainless Bazaar IND.PVT.LTD<p>Spearheaded end-to-end deal management operations, including client onboarding and pricing negotiations.</p>
<p>Managed client relationships through clear communication and prompt issue resolution.</p>
<p>Coordinated with internal teams to ensure seamless flow of deal-related information.</p>
<p>Prepared and analyzed deal performance reports to identify improvement opportunities.</p>
<p>Approved quotations and contracts based on business viability and compliance standards.</p>
<p>Supervised documentation processes for high-value orders, maintaining a proper audit trail.</p>
<p>Led junior executives by assigning tasks, reviewing work, and providing mentorship.</p>
<p>Implemented strategies to enhance profitability and operational efficiency.</p> at Stainless Bazaar IND.PVT.LTD