Erin Leonard
Peoria
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Experience training team members to uphold standards and serve with pride in our product.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Server Trainer
Yard House Restaurant
Glendale
04.2024 - Current
- Educated new servers on menu, memorization strategies and how to convey information clearly.
- Demonstrated proper food handling and safety practices to staff.
- Assisted in onboarding and orientation for new team members.
- Mentored staff on effective communication and customer interaction skills.
Server Trainer, "Yardcore", Bartender
Yard House Restaurant
Tysons Corner
01.2023 - 04.2024
- Collaborated with management to enhance training materials and resources.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Conducted regular team meetings to discuss service standards and updates.
- Along with other training duties, I lead the training team, ensuring success of our new hires and, working with new trainers to hone training practices.
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages.
Veterinary Nurse
Banfield The Pet Hospital
Sterling
03.2020 - 04.2024
- Educated pet owners on proper care and preventive health measures.
- Prepared and organized medical instruments for procedures efficiently.
- Managed patient records using veterinary management software accurately.
- Trained new staff on clinic protocols and animal handling techniques.
- Coordinated with other animal healthcare staff members to ensure quality patient care.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06-2016
Skills
- Menu training and service protocols
- Food safety practices
- Effective communication skills
- Performance monitoring
- Customer relationship management
- Service standards and etiquette
- Wine service and order accuracy
Certification
Food Handlers
References
References available upon request.
Timeline
Server Trainer
Yard House Restaurant
04.2024 - Current
Server Trainer, "Yardcore", Bartender
Yard House Restaurant
01.2023 - 04.2024
Veterinary Nurse
Banfield The Pet Hospital
03.2020 - 04.2024
High School Diploma -
Penn Foster High School