Erin Risch
Chandler,Arizona
Summary
Knowledgeable Account Executive with solid background in business development. Proven track record of identifying growth opportunities and fostering client relationships, leading to increased revenue streams. Demonstrated expertise in strategic planning and market analysis. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
25
25
years of professional experience
Work History
Account Executive
Cardinal Clean
09.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Office Manager
AZ Spruce Up
06.2024 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Business Development Manager
National First Response
07.2023 - 06.2024
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
Project Coordinator
National First Response
09.2021 - 07.2023
- Dispatch Emergency Service calls to the proper technicians
- Coordinate the Emergency jobs that come in with a timely manner
- Enter and track the jobs for each Project Manager
- Upload Mitigation and Reconstruction Estimates
- Submit estimates to Insurance Carriers
- Submit documents for each job to the homeowner’s insurance Adjuster
- Submit billing information
Customer Quality Associates
DemandZEN
01.2017 - 03.2020
- Met all customer call guidelines including service levels, handle time and productivity
- Managed timely and effective meetings held by clients
- Trained staff on operating procedures and company services
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Provided basic technical support for clients scheduling meetings
- Made inbound and outbound calls daily
- Created daily spread sheets
- Sourced clients
- Monitored the sales staff’s meetings daily
- Enhanced client satisfaction ratings by scheduling on-site service requests
Sales
Corporate Fitness Works
01.2014 - 01.2015
- Targeted new markets and increased sales through proactive sales and negotiation techniques
- Made Inbound and Outbound calls daily Met and exceeded monthly sales goals Researched potential clients and markets to prepare for appointments
- Set up appointments with potential and current customers to discuss new products and services
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Drove team revenue totals by bringing in over the expected number in sales
- Utilized various sales techniques to develop relationships with customers and drive sales
- Responded to telephone and in-person requests for information
- Managed customer relations and customer service through daily communication and interaction
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Guided groups of customers to tour the facility
- Built personal relationships with guests to promote positive experiences
- Collected and deposited payments from guests
- Greeted and assisted guests
Front Desk Receptionist
Maricopa County Board of Supervisors
01.2004 - 01.2005
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Politely welcomed staff Sorted mail and other important data Scheduled board meetings for County Clerk of the Court and County Board members Answered multi-line phone system, and transferred public calls
- Faxed invoices Copied records Deleted recordings of county court documents Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for the staff
- Made appointments
Dispatcher
Customer One Towing
01.2000 - 01.2004
- Directed all dispatching, routing of tow trucks
- Responded to over100 calls daily caller requests with information about assistance and timeframes
- Sent out tow truck drivers to assist customers hourly based on locations, needs and worker availability
- Closely monitored dispatch board to triage and prioritize over100 daily calls
Education
Mountain Pointe High School
Skills
- Account management
- Billing
- Business administration
- Customer relations
- Customer satisfaction
- Customer service
- Data entry
- Sales
- Salesforcecom
- DASH
- Strategic selling
- Business development and planning
- Customer relationships
- Customer rapport
- Customer presentations
- Strong relationships
- Goals and performance
- Business development
Timeline
Account Executive
Cardinal Clean
09.2024 - Current
Office Manager
AZ Spruce Up
06.2024 - 09.2024
Business Development Manager
National First Response
07.2023 - 06.2024
Project Coordinator
National First Response
09.2021 - 07.2023
Customer Quality Associates
DemandZEN
01.2017 - 03.2020
Sales
Corporate Fitness Works
01.2014 - 01.2015
Front Desk Receptionist
Maricopa County Board of Supervisors
01.2004 - 01.2005
Dispatcher
Customer One Towing
01.2000 - 01.2004
Mountain Pointe High School
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