Erin Stucker
Scottsdale
Summary
Proven Bartender with a track record of enhancing customer satisfaction at K O'Donnell's Sports Bar & Grill. Excels in multitasking and customer service, significantly increasing repeat business. Skilled in payment processing and sales, specifically upsells, while demonstrating reliability and strong product knowledge. Adept at fostering positive team environments and developing loyal clientele through outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
K O'Donnell's Sports Bar & Grill
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash and credit card handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal repeat clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Zipps Bar and Grill
04.2017 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Customer Service Representative
Pilkington Glass
02.2015 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts -
Green River Community College
Auburn, WASkills
- Strong multitasking
- Customer service
- Highly reliable
- Payment processing
- Sales expertise
Certification
- Food Handler's Card or Permit - Arizona State Health Department.
- Alcohol Server License/Certificate – Arizona State Liquor Licensing Authorities.
Timeline
Bartender
K O'Donnell's Sports Bar & Grill
03.2021 - Current
Bartender
Zipps Bar and Grill
04.2017 - 05.2021
Customer Service Representative
Pilkington Glass
02.2015 - 04.2018
Associate of Arts -
Green River Community College
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