Erin Taylor

As an Assistant District Manager I oversee 13 multifamily complexes with a mix of low income and market rate units. My responsibilities including supervising the day-to-day operations of multiple residential. Ensuring the properties are maintained to LIHTC, 811, PBV or HOME income requirements. Conduct regular site inspections to identify operational and maintenance needs. Address the needs of the Asset with Capital Improvements and regular maintenance. Develop and manage annual operating budgets. Monitor property revenues, expenses, and financial performance. Review and approve invoices, contracts, and purchase orders. Recruit, train, coach, and evaluate on-site property management teams. Provide leadership and performance management to property managers and support staff. Ensure employees follow company policies, safety procedures, and customer service standards. Partnering with multiple organizations to provide resident services and housing placement..

• As a Regional Manager (October 2023-current, 13 Properties) at Equity Lifestyle Properties, I led a team of 47 employees to efficiently manage properties, exceeding set goals and providing memorable experiences for residents and guests.
• Developed and executed annual budgets with the support of sales, marketing, asset management, and lease administration teams.
• Coordinated with the asset management team to prepare annual budgets and re-forecasts, ensuring timely completion of budgeted capital improvements within budget.
• Implemented strategies to minimize delinquencies and exceed budgeted revenues and occupancy goals.
• Reviewed and approved annual rent increase proposals, ensuring compliance with local and state regulations.
• Maintained the property's facilities to company standards, training staff to maintain good guest and resident relations.
• Coached and mentored junior team members, fostering a collaborative team environment to support sales efforts.
• As a District Manager, (June,2022-October, 2023, 8 Properties) I oversaw a smaller portfolio of Manufactured Housing Communities and RV Campground Resorts, with the same responsibilities as a Regional Manager.
• As a Community Manager, (November,2021-June,2022, 740 sites) I provided exceptional customer service to residents and guests, managing the resources and assets of the property, including buildings and amenities.
• Conducted marketing activities to attract new customers and partnered with the marketing team to attract new guests.
• Hired and managed resort employees, preparing, managing, and analyzing the operational budget of the resort to maximize profitability.
• Maintained the resort ensuring it's clean and attractive, analyzing, preparing, and managing the operational budget of the resort to improve its profitability.

• When one of my properties sold, I stayed with the property and managed just a single property, maintaining the same responsibilities as at Guardian Real Estate Services.

• Moved from Portland to manage operations of three LIHTC/HUD properties, comprising 452 units, reporting directly to Portfolio Manager and Ownership.
• Conducted Agency and Owner property walks, weekly and monthly reporting, and weekly Owner calls. Collaborated with King County Housing Authority, Everett Housing Authority, Bellwether Housing, Seattle Housing Authority and other agencies to ensure property compliance, lease and rent increase accuracy, and timely payments.
• Assisted in the full recertification of two sites for possible re-syndication, LIHTC post fifteen reporting requirements, and 1 site refinance for an upcoming full rehab.
• Recruited and onboarded new vendors in our NetVendor system, coordinated with them for scheduling repairs, rehab works and property inspections. Reported all findings and work completion to Portfolio Manager and/or Owners to ensure all tasks were completed for a safe property. Managed relocation of numerous residents during select rehab work at two sites.
• Prepared property budgets, collaborated with site staff and vendors to compile a complete list of item requirements for the upcoming budget year. Ensured staff worked within the budget provided and coordinated with the Portfolio Manager and/or Owner for approval of items outside of the approved budget.
• Hired and trained staff at all three sites as required, conducted performance evaluations, employee coaching, reprimands and terminations as required. Managed all day to day site requirements; including tenant issues, recertifications, move in files, maintenance items, vendor scheduling and pool maintenance.
• Addressed severe occupancy issues by partnering with both traditional and nontraditional agencies and resources. Worked one on one with staff and reported weekly progress to superiors and Owners.
• Assumed additional responsibilities as an Interim Portfolio Manager to an additional twelve sites, while maintaining the 320 units from October, 2019 - December, 2019.
• Managed day to day operations of Merlo Station Apartments, a 128 unit LIHTC/HOME property from October, 2017-April, 2019. Ensured lease compliance, reviewed and approved invoices and monthly reports. Oversaw property staff, contractors, and vendors.

• Continuously provided oversight and support for all Portfolio Manager (June 2016-October 2017) responsibilities, enhancing operational efficiency and team performance.
• Initially served as an Associate Portfolio Manager (January 2016-June 2016), managing 10 properties and later promoted to full Portfolio Manager, overseeing 37 properties across Washington and Oregon, demonstrating strong leadership and property management skills.
• Assistant Portfolio (December 2014- January 2016) Manager Supported two Portfolio Managers in managing over 1500 units, handling tasks such as For Cause Termination notices, accounts receivable reports, collections, and move-out accounting, contributing to the smooth operation of property management activities.
• Community Manager (June 2012 - December 2014) Managed all facets of Property Management for a site, including income verification for low-income properties, background screening, and issuing tenant notices for both commercial and residential tenants, ensuring compliance with housing regulations.
• Worked with various housing programs including Bond Property, Section 8, MOD Housing, and Project-Based HUD, applying specialized knowledge to manage government-regulated properties effectively.