Summary
Overview
Work History
Education
Accomplishments
Timeline
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Erin Yager

Phoenix

Summary

Professional with strong background in customer support and keen ability to resolve complex issues effectively. Skilled in communication, troubleshooting, and using CRM systems to enhance customer satisfaction. Known for reliability, adaptability, and collaborative approach in team settings. Adept at managing multiple tasks and delivering consistent results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Customer Support/Analyst

FlexiVan
06.2024 - Current
  • Tracked changing software and technologies with potential to impact customer requirements.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Worked within task management system to receive, manage, and close support requests.
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Verified inventory availability, chassis usage, and managed assets, with operations, clients, and service centers.

Sales/Customer Support

Consumer Cellular
07.2018 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Top CSR agent in company for 2022.
  • Consistently exceeded company mandated metrics.
  • Initiate and develop client relationships

Bartender/Server

Ruby Tuesday Restaurant
06.2016 - 03.2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Shift Supervisor/Server

Mountain Range Restaurants
04.2010 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader/Server

Rainforest Cafe/Disney World
10.2004 - 09.2009
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

California University of Pennsylvania
California, PA

Bachelor of Arts - Communications

State University of New York At Cortland
Cortland, NY

Disney University
Lake Buena Vista, FL

Accomplishments

CELEBRATE CORTLAND

Founder & Co-Chair

05/15-Present

Leadership role in past community events.

Worked with city officials.

Implemented marketing strategies to engage and inform the community at large.

Distributed charitable donations.

Participated in press events.

Honored with the Key to the City



Paris Park Photography/Owner, Photographer

Online platform highlighting portrait, travel, and wildlife photography.



Weekly volunteering with animal rescues, specifically wild horses, and at-risk cats.

Timeline

Customer Support/Analyst

FlexiVan
06.2024 - Current

Sales/Customer Support

Consumer Cellular
07.2018 - 06.2024

Bartender/Server

Ruby Tuesday Restaurant
06.2016 - 03.2019

Shift Supervisor/Server

Mountain Range Restaurants
04.2010 - 03.2016

Shift Leader/Server

Rainforest Cafe/Disney World
10.2004 - 09.2009

California University of Pennsylvania

Bachelor of Arts - Communications

State University of New York At Cortland

Disney University

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Erin Yager