Erin Ziomek
PRESCOTT
Summary
Proven leader in enhancing customer satisfaction and boosting sales, with a notable achievement of a 22% productivity increase at Advanced Transmission & Auto-repair. Excelled in relationship building and critical thinking across various roles, from Parent Relations Assistant at KAOL Primary School to Director of Sales. Demonstrates exceptional customer service and computer proficiency, ensuring operational excellence and strategic growth.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated knowledge and expertise, including competitive offerings, pricing, and market positioning.
Overview
17
17
years of professional experience
Work History
Parent Relations Assistant
KAOL Primary School
09.2007 - 05.2011
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Director of Marketing and Enrollment
Kidz Kidz Preschool
05.2011 - 09.2013
- Organized and executed robust, creative experiential marketing events.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Created content and promotional materials to drive engagement and conversions.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
- Communicated with owners, board members and support team concerning personnel matters.
Director of Sales
Brain Balance Achievement Center
04.2014 - 05.2015
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Automotive Service Manager
Advanced Transmission & Auto-repair
10.2016 - Current
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Achieved 22% increase in productivity in fixed operations, parts and service department.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Kingman Academy of Learning
Kingman AZ Associate of Arts -
Nevada State College
Henderson NV Bachelor of Arts - Education
Grand Canyon University
Phoenix, AZ01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Customer support
- Written and oral communication
- Quality assurance
Timeline
Automotive Service Manager
Advanced Transmission & Auto-repair
10.2016 - Current
Director of Sales
Brain Balance Achievement Center
04.2014 - 05.2015
Director of Marketing and Enrollment
Kidz Kidz Preschool
05.2011 - 09.2013
Parent Relations Assistant
KAOL Primary School
09.2007 - 05.2011
High School Diploma -
Kingman Academy of Learning
Associate of Arts -
Nevada State College
Bachelor of Arts - Education
Grand Canyon University
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