ERLAN AMIRJANOV
Baku,Azerbaijan
Summary
Motivated and customer-focused hospitality professional with a Master's degree in Marketing & Management for Luxury Tourism and experience in front desk operations, night auditing, reservations, and F&B. Currently working as a Front Desk Agent and Night Auditor at Radisson Hotel Group, I am seeking opportunities to leverage my skills and improve myself in different areas, contributing to the success of a dynamic and growth-oriented organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Office Agent & Night Auditor
Radisson Izmir Aliaga
Izmir, Turkey
04.2024 - Current
- Greeted and welcomed guests, ensuring a positive first impression and smooth check-in/check-out experience.
- Managed guest reservations, including cancellations, modifications, and special requests using property management systems (PMS).
- Handled cash, credit, and debit transactions accurately while maintaining a balanced cash drawer.
- Managed phone calls, emails, and reservations, providing excellent customer service throughout.
- Performed daily reconciliation of hotel transactions, including revenue, expenses, and night audit reports.
- Ensured accurate posting of guest charges, payments, and adjustments in the property management system.
- Conducted nightly financial audits, balancing hotel accounts and generating financial reports.
- Handled check-ins and check-outs for late-arriving or early-departing guests.
- Ensured that all guest charges were correctly billed and processed for final payment.
Reservation Agent (Internship)
The Ritz-Carlton Tenerife, Abama
Tenerife, Canary Islands, Spain
02.2022 - 08.2022
- Confirmed bookings via email or telephone, eliminating any miscommunications.
- Handled phone calls professionally, leading to positive brand image.
- Dealt with high-volume calls and emails competently to meet service targets.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Processed payments and online bookings with zero error.
- Worked closely with sales team to maximise room occupancy.
- Managed high volumes of incoming calls using VoIP system.
- Built strong relationships with customers through excellent communication skills.
Food and Beverage Assistant ( Internship)
Les Roches Marbella
Marbella, Spain
08.2019 - 02.2020
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Trained new team members, contributing to staff proficiency.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Master of Business Administration - Marketing & Management for Luxury Tourism
Les Roches Marbella
Marbella 09.2022 - 09.2023
Bachelor of Business Administration - Global Hospitality Management
Les Roches Marbella
Marbella 09.2018 - 02.2022
Skills
Programs:
- Microsoft Office, Opera, Micros, iMovie, MARSHA, SAP Emma PMS
Skills:
- Front desk operations
- Efficient multitasking
- High efficiency
- Communication proficiency
- Telephone etiquette
- Product knowledge
- Customer service orientation
- Relationship-building
- Time-management
Languages
English
Fluent
Russian
Native
Azerbaijani
Native
Turkish
Fluent
Spanish
Beginner
Certification
You may find attached the links for my BBA and Master´s Diplomas
References
References available upon request.
Timeline
Front Office Agent & Night Auditor
Radisson Izmir Aliaga
04.2024 - Current
Master of Business Administration - Marketing & Management for Luxury Tourism
Les Roches Marbella
09.2022 - 09.2023
Reservation Agent (Internship)
The Ritz-Carlton Tenerife, Abama
02.2022 - 08.2022
Food and Beverage Assistant ( Internship)
Les Roches Marbella
08.2019 - 02.2020
Bachelor of Business Administration - Global Hospitality Management
Les Roches Marbella
09.2018 - 02.2022
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