Erlinda Salcido
Glendale,AZ
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
U-Box One-Way Coordinator
U-Haul International
03.2023 - Current
- Utilize programs to connect with customers to provide information and assist with booking and coordinating U-Box shipments.
- Manage dashboards, reports, and files; handle multiple records simultaneously; and ensure timely and accurate completion of tasks.
- Maintain excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Meet all quality-related metrics and goals, ensuring a positive customer experience.
- Address customer inquiries, resolve issues, and ensure smooth shipment process.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Education Instructor
U-Haul International
08.2021 - 08.2023
- Participated in ongoing professional development opportunities to stay current on best practices in education and improve teaching skills.
- Served as a mentor for new teachers, providing guidance and support during their transition into the profession.
- Equipped employees with the tools, training, and resources needed to provide exceptional customer service.
- Lead and facilitated training sessions incorporating diverse methods to create engaging and effective learning experience.
Reservation Agent
U-Haul International
03.2015 - 08.2021
- Strong interpersonal and communication skills, including clear speaking and active listening
- Ability to prioritize and multi-task using multiple business software applications
- Handled back-to-back inbound calls to assist 20,000 locations and their customer with reservations and matching their needs with our products and services
Assisted Living Coordinator
Friendship Village Tempe
04.2013 - 05.2015
- Overseeing the smooth functioning of the facility, including scheduling, staffing, and maintenance.
- Acted as a liaison between 40 to 45 residents, their families, and other healthcare providers.
- Assisted in planning and implementing activities to promote socialization and engagement among residents.
- Assessed residents needs and changes in condition, alerting appropriate personnel.
- Addressed resident and family concerns promptly
- Ensured a safe and secure environment for residents.
Skills
- Effective multitasking
- Highly customer service oriented
- Strong collaboration and communication skills
- Efficient task prioritization
- Able to prioritize and adapt as needs change in workflow
- Analytical decision-making
- Excellent verbal and written communication skills
- Strong relationship building
- Customer engagement
Timeline
U-Box One-Way Coordinator
U-Haul International
03.2023 - Current
Education Instructor
U-Haul International
08.2021 - 08.2023
Reservation Agent
U-Haul International
03.2015 - 08.2021
Assisted Living Coordinator
Friendship Village Tempe
04.2013 - 05.2015
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