Ermelinda V. Uriarte
Guadalupe
Summary
Highly-motivated professional with desire to take on new challenges. I can offer 10+ years of experience in customer service. I have strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
Work History
Assistant Office Manager
Swim Platforms Inc.
Phoenix
2023 - Current
- Manage end-to-end order lifecycle from quote to delivery, ensuring accuracy, timeliness, and client satisfaction
- Coordinate billing, invoicing, and shipping processes using QuickBooks, maintaining accurate financial records
- Acted as primary point of contact for customers, dealers, manufacturers, and freight partners.
- Resolve order discrepancies, billing issues, and delivery delays through proactive communication and problem-solving
Resolutions Expediter (Promoted)
Home Depot
Tempe
2022 - 2023
- Promoted to handle escalated customer accounts requiring advanced problem-solving and resolution
- Conducted detailed follow-ups to resolve outstanding concerns and improve customer satisfaction
- Partnered with internal teams to investigate discrepancies and implemented solutions
- Supported frontline representatives via phone and chat, improving overall team efficiency
Frontline Phone Representative
Home Depot
Tempe
2020 - 2022
- Delivered high-volume customer support with a focus on first-call resolution
- Assessed customer needs to resolve account and order-related concerns effectively
- Fostered customer relationships while addressing time-sensitive inquiries
- Utilized multiple systems to ensure accurate documentation and customer records
Online Specialist
Macy’s Credit & Customer Service
Tempe
2012 - 2020
- Supported customers with online orders, product inquiries, and issue resolution to enhance satisfaction
- Resolved shipping discrepancies, damaged goods claims, and payment-related concerns to maintain service quality
- Trained new hires on systems, policies, and customer service best practices to ensure consistent service delivery
Education
High School Diploma -
Marcos de Niza
Tempe, AZ01-2005
Skills
- Customer Support
- Order Processing
- Escalation Resolution
- Communication (Phone, Email, Chat)
- Microsoft Office
- QuickBooks
- Multitasking
- Team Collaboration
Timeline
Assistant Office Manager
Swim Platforms Inc.
2023 - Current
Resolutions Expediter (Promoted)
Home Depot
2022 - 2023
Frontline Phone Representative
Home Depot
2020 - 2022
Online Specialist
Macy’s Credit & Customer Service
2012 - 2020
High School Diploma -
Marcos de Niza