Ernest Alfred
Tempe
Summary
Well qualified and results oriented professional with over 15 years of combined successful experience in all aspects of mortgage lending, property management, account management, and general sales.
Overview
5
5
years of professional experience
Work History
Digital Sales Consultant Associate
Realtor.com
09.2024 - Current
- Analyzed campaign performance data, making adjustments as needed to improve ROI for clients'' investments in digital advertising efforts.Generated leads for the sales team by creating compelling content for email campaigns, social media platforms, and blog posts.
- Enhanced customer retention through consistent follow-up and attentive account management.
- Conducted market research to identify emerging trends, sharing insights with teammates for continuous improvement initiatives.
- Boosted client satisfaction by providing personalized sales consultations and recommending tailored digital solutions.
- Made a high volume of cold outbound calls (125 – 200 per day) via call dialer platform to secure new business sales.
- Established and nurtured new relationships with clients through effective cold calling and follow up.
- Prepared sales presentations respective to the agent's business model and advertising needs.
- Consistently achieved performance goals and sales targets.
- Researched competitors products in order to effectively utilizer the information in selling Realtor.com products.
- Developed skills via Realtor.com extensive and effective training process, and persistent desire to grow.
- Analyzed campaign performance data, making adjustments as needed to improve ROI for clients'' investments in digital advertising efforts.
- Mentored junior sales staff, sharing best practices and contributing to a positive team culture focused on achieving results.
Mortgage Loan Originator
Xpert Home Lending
08.2023 - 06.2024
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Mentored junior colleagues in navigating complex mortgage industry procedures while sharing valuable insights gained from years of experience.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
- Proactively solicited new residential mortgage business and sold mortgage products to meet meet and exceed established goals by 20%.
- Studied current trends and developments in local real estate market and changes to FHMA, FHLMC, FHA, and VA regulations and guidelines.
- Negotiated price, terms and conditions with mortgagors.
Property Manager
California Commercial Investment Group
07.2020 - 08.2023
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Education
Bachelor of Science - Business Administration And Accounting
Pace University
New York, NY05-2010
Vocational Certificate - Paralegal Studies
New York Paralegal School
New York, NY02-2006
Skills
- Online reputation management
- Video marketing
- Mobile marketing
- Competitor analysis
- Sales funnel management
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Attention to detail
- Time management abilities
- Sales presentations
Timeline
Digital Sales Consultant Associate
Realtor.com
09.2024 - Current
Mortgage Loan Originator
Xpert Home Lending
08.2023 - 06.2024
Property Manager
California Commercial Investment Group
07.2020 - 08.2023
Bachelor of Science - Business Administration And Accounting
Pace University
Vocational Certificate - Paralegal Studies
New York Paralegal School
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