Ernest Gonzales
Phoenix
Summary
Highly efficient service member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Crew Member
Chick-fil-A
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Worked well with teammates and accepted coaching from management team.
Seasonal Crew Member
Trinity Concessions
09.2022 - 10.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Mountain Pointe High School
Tempe, AZ05.2025
Automotive Technologies
Evit
Mesa, AZ05.2025
Skills
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Stress Tolerance
- Problem-Solving
- Integrity and Honesty
- Team Player
- Adaptability and Flexibility
Certification
ASE: A1-A8
Brakes
Engine Repair
Engine Performance
Heating & Air Conditioning
Automatic Transmission & Transaxle
Manual Drive Train & Axles
Suspension & Steering
Electrical/Electronic Systems
G1: Maintenance & Light Repair
Timeline
Service Crew Member
Chick-fil-A
03.2024 - Current
Seasonal Crew Member
Trinity Concessions
09.2022 - 10.2023
High School Diploma -
Mountain Pointe High School
Automotive Technologies
Evit
ASE: A1-A8
Brakes
Engine Repair
Engine Performance
Heating & Air Conditioning
Automatic Transmission & Transaxle
Manual Drive Train & Axles
Suspension & Steering
Electrical/Electronic Systems
G1: Maintenance & Light Repair
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