ERNESTO GARCIA
Peoria
Summary
- Over a decade of team leadership in the completion of data center construction, quality assurance testing, maintenance, and troubleshooting of complex electronic and electrical critical power systems.
- Performed commissioning of integrated critical power system testing for large project sites locally in the Phoenix area.
- Attention to detail to deliver high-quality results as a team member/leader is a major focus. Mentoring other counterparts to follow company policies and procedures.
- Technical experience with laptops, iPad, and personal PC’s in data entry involving multiple software programs and communication platforms.
- Performed and managed preventative maintenance, emergency service, installations, remedial repairs, and system upgrades to customers inside my territory as a Field Service Manager and Technician.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Field Service Manager
MCDEAN
07.2022 - Current
- Resolved escalations from customers diplomatically, effectively balancing the needs of both parties while upholding company values and reputation.
- Managed a team of field service professionals, promoting teamwork and collaboration for optimal results.
- Streamlined reporting procedures to provide upper management with accurate data on regional field service activities and progress towards targets.
- Maintained high safety standards within the team by enforcing company policies and ensuring proper equipment usage at all times.
- Optimized resource allocation through careful analysis of staff skills, availability, and client requirements.
- Established strong relationships with clients by conducting regular site visits and addressing any concerns promptly.
Senior Field Service Technician
Nationwide Power
02.2022 - 07.2022
- Troubleshot critical power systems using diagnostic tools, quickly resolving issues to minimize service disruption.
- Reduced equipment downtime with proactive maintenance, troubleshooting, and repair of field devices.
- Applied expertise in comprehensive root cause failure analysis.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Senior Field Service Technician
MCDEAN
11.2009 - 02.2022
- Over a decade of team leadership in the completion of data center construction, quality assurance, maintenance, and troubleshooting of complex electronic and electrical critical power systems.
- Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
- Mentored new hires as they acclimated to company culture, policies, procedures, and fostering a positive work environment within the team.
- Attention to detail to deliver high-quality results as a team member/leader is a major over-all focus.
- Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
Senior Field Service Technician
Gruber Power Services
09.2001 - 11.2009
- Performed annual service visits and completed preventive maintenance on systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies on critical power electrical systems.
- Leveraged extensive product knowledge to provide recommendations regarding system upgrades or replacements when needed.
Education
High School Diploma -
Vista High School
Vista, CA06-1994
Skills
- Microsoft and Apple Construction Sites
- Project Leadership
- Job Planning & Over Site
- Power Distribution
- Customer Relations
- Critical Environments
- Troubleshooting
- Preventative Maintenance
Certification
- ABB – SS4, SS3, PDU, BCM, 2200, 2400
- Mitsubishi UPS 9800
- Liebert UPS AP300, AP600
- Eaton Powerware UPS 9315
- Toshiba UPS 9000
- L3 Power Paragon Static Switch
- NFPA 70E Electrical Safety Training
- OSHA 10 Training
- Person in Charge of Work (PICW) Training
- CPR, AED and First Aid Certification
Timeline
Regional Field Service Manager
MCDEAN
07.2022 - Current
Senior Field Service Technician
Nationwide Power
02.2022 - 07.2022
Senior Field Service Technician
MCDEAN
11.2009 - 02.2022
Senior Field Service Technician
Gruber Power Services
09.2001 - 11.2009
High School Diploma -
Vista High School
Similar Profiles
Syncere McDuffySyncere McDuffy
Electrical Apprentice at MCDeanElectrical Apprentice at MCDean
Leakhena LopezLeakhena Lopez
Electrical Foreman I at McDeanElectrical Foreman I at McDean
William Streaker IIIWilliam Streaker III
Lead Security Escort at McDeanLead Security Escort at McDean
Hilario FuentesHilario Fuentes
Hospital Corpsman at NavyHospital Corpsman at Navy
Dragana NisevicDragana Nisevic
Customer Service Representative at ShyftoffCustomer Service Representative at Shyftoff