Ernesto Ramirez
Tempe
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in client account management and customer retention. Bilingual in Spanish, I leverage advanced data analysis and problem-solving skills to drive results and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
AT&T
Mesa
03.2023 - 06.2025
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with key clients to ensure repeat business.
- Negotiated deals and handled complaints or objections.
Service Manager
Chipotle
Phoenix
01.2020 - 03.2023
- Trained new employees on the use of customer relationship management software systems.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created standard operating procedures for all service functions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Education
Ira A. Fulton School of Engineering - Mechanical Engineering
Arizona State University
Tempe, AZ05-2027
Skills
- Bilingual in Spanish
- Computer-aided design
- Data analysis
- Problem solving
- Team collaboration
- Client account management
- Sales territory analysis
- Field sales
- Event participation
- Sales presentations
- Customer retention
- Customer service
- Advanced mathematics
- Math skill evaluation
- Mechanical design
Certification
- Driver License
- Solidworks
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative
AT&T
03.2023 - 06.2025
Service Manager
Chipotle
01.2020 - 03.2023
Ira A. Fulton School of Engineering - Mechanical Engineering
Arizona State University
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