Ernesto Verdugo
Tempe
Summary
Experienced in vehicle operation and safety inspections, demonstrating a strong adherence to traffic regulations and protocols. Background includes maintaining inventory records and utilizing scanning equipment for order picking, ensuring accuracy in fulfilling customer orders. Proven ability to provide courteous customer service while effectively addressing inquiries and resolving issues. Familiar with operating powered industrial trucks, contributing to efficient warehouse operations and timely order processing.
Overview
22
22
years of professional experience
Work History
Bus Operator
Keolis/ Valley Metro
Tempe
03.2007 - 06.2025
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Provided safe and reliable transportation for passengers to their destinations.
- Adhered to set schedules while operating buses safely along assigned routes.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Communicated route information to passengers during trips as needed.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Received and submitted passenger fares.
- Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided route, schedule and fare information to passengers.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Helped elderly and disabled passengers board and exit bus.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Announced stops to passengers.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Order Picker
Arizona Tile
Tempe
06.2003 - 06.2005
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Provided assistance in maintaining a clean working environment within the warehouse.
- Completed paperwork related to order picking tasks accurately and promptly.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Stacked cartons on pallets according to size and weight specifications.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
Education
GED -
Marcos De Niza
Tempe, Arizona09-1995
Skills
- Vehicle operation
- Safety inspections
- Traffic regulations
- Customer service
- Problem solving
Timeline
Bus Operator
Keolis/ Valley Metro
03.2007 - 06.2025
Order Picker
Arizona Tile
06.2003 - 06.2005
GED -
Marcos De Niza