Ernie Sanchez
Glendale
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer loyalty through personalized solutions, resulting in increased repeat business. Skilled in data entry and problem resolution, consistently delivering exceptional service under pressure.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Arts - Business
Arizona State University
Tempe, AZ05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Scheduling
- Team development
- Data collection
- Quality control
- Product sales
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
10.2024 - Current
Bachelor of Arts - Business
Arizona State University
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