Eryca Montiel
Sahuarita
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance partner engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored newly hired peers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed partners successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between partners through team-building activities and consistent recognition of individual achievements.
Assistant Store Manager
Starbucks
01.2023 - 10.2023
- Managed partners successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised and evaluated partners to help improve skills, achieve daily objectives, and attain advancement.
- Coached partners in product specifications, sales incentives, and selling techniques, significantly increasing customer connection scores.
- Scheduled partners for shifts, taking into account customer traffic and partner strengths.
- Created and maintained safe and secure work environments for partners.
Shift Supervisor
Starbucks
06.2020 - 12.2022
- Built performance-oriented culture with satisfied, hardworking partners by clearly highlighting partner success and developing leaders from within.
- Evaluated partner skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Responded to and resolved customer questions and concerns.
Barista
Starbucks
11.2018 - 06.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Set and achieved goals for professional development and advancement.
- Educated partners and customers about new products.
Education
Currently Studying - Business Administration And Management
Arizona State University
High School Diploma -
Flowing Wells High School
Skills
- Operations Management
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Staff Management
- Team leadership
- Strategic Planning
- Staff Scheduling
- Inventory Control & Record Keeping
- Training and mentoring
Timeline
Store Manager
Starbucks
10.2023 - Current
Assistant Store Manager
Starbucks
01.2023 - 10.2023
Shift Supervisor
Starbucks
06.2020 - 12.2022
Barista
Starbucks
11.2018 - 06.2020
High School Diploma -
Flowing Wells High School
Currently Studying - Business Administration And Management
Arizona State University
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