Esad Kopic

• Analyzed complex claims to determine validity and appropriate settlement amounts
• Assessed damages and prepared detailed reports to support claims decisions
• Developed and maintained relationships with Insureds and other stakeholders
• Negotiated with claimants to resolve claims
• Managed multiple cases simultaneously while meeting established deadlines.

• Maintained accurate records of all claims activities
• Reviewed claims to ensure accuracy and completeness of information
• Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.

• Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
• Negotiated terms and conditions of loan agreements with borrowers.
• Actively develop referral relationships with Branches, Realtor's, and other Centers of Influence.
• Consultative selling of mortgage programs in a fast-paced telephone sales center environment.

- Achieved $11 million in loan origination.

-Maintained a steady pace of five loan closings per month for loan origination.

• Developed and implemented sales strategies to increase customer base and boost revenue.
• Maintained relationships with existing customers to encourage repeat and additional sales.
• Utilized CRM software to track customer interactions and monitor progress toward goals.
• Maintained store sales quota.

• Assisted clients in understanding complex financial concepts and instruments.
• Cross-sell bank products and services in person as well as through outbound calling
• Provided efficient customer service while maintaining customer satisfaction

• Performed data entry, filing, sorting mail, and general office duties to support daily operations, while providing administrative support to staff for smooth workflow and task management.
• Maintained accurate records of processed documents to ensure reliability and accessibility in a production-focused environment, consistently meeting deadlines.