Esera Tautolo
Tucson
Summary
Dedicated customer service representative with expertise in inventory management and team collaboration. Recognized for maintaining high operational standards and delivering outstanding service, contributing to improved customer loyalty and team efficiency.
Overview
3
3
years of professional experience
Work History
CSR
Circle K
Tucson
12.2023 - 06.2024
- Streamlined supply chain by implementing inventory management processes.
- Ensured team efficiency through effective assistance in daily operations.
- Maintained operational standards by completing opening, closing, and shift change functions.
- Promoted store loyalty programs to enhance customer engagement during transactions.
- Managed multiple tasks simultaneously while delivering exceptional customer service.
- Provided carry-out service to customers at transaction completion.
Crew
Wendys
Tucson
01.2023 - 08.2023
- Delivered excellent customer service during high-volume shifts to enhance customer satisfaction.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Collaborated with team members to ensure seamless operations during peak hours.
- Trained new crew members on operational procedures to maintain consistency.
- Executed opening and closing tasks, including workstation setup, cleaning surfaces, and restocking supplies.
Warehouse Associate
Target Distribution Center
Tucson
09.2021 - 10.2021
- Loaded and unloaded delivery trucks following safety protocols.
- Prepared orders for shipment by assembling and labeling packages correctly.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Used digital database to keep records of units and stock moved.
Cashier
Casino Del Sol
Tucson
01.2021 - 06.2021
- Managed cash drawer and balanced daily transactions properly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Baboquivari High School
Topawa, AZ05-2016
Some College (No Degree) - Health Information Management
Pima Community College
Tucson, AZSkills
- Inventory management
- Customer engagement
- Team collaboration
- Cash handling
- Order preparation
- Relationship management
- Attention to detail
- Time management
- MS office
- Typing [62] words per minute
References
References available upon request.
Timeline
CSR
Circle K
12.2023 - 06.2024
Crew
Wendys
01.2023 - 08.2023
Warehouse Associate
Target Distribution Center
09.2021 - 10.2021
Cashier
Casino Del Sol
01.2021 - 06.2021
High School Diploma -
Baboquivari High School
Some College (No Degree) - Health Information Management
Pima Community College