Eslam Elkoushy

Led agile delivery and business analysis for strategic digital transformation projects across multiple government platforms.

• Facilitated Scrum ceremonies and coached teams in Agile practices, improving sprint efficiency and delivery predictability.
• Managed product backlogs, defined user stories, and aligned deliverables with business objectives through close collaboration with stakeholders.
• Streamlined workflows and implemented best practices in Pega BPM and Azure DevOps, reducing post-deployment issues by over 40%.
• Drove requirements elicitation, analysis, and documentation for new system modules such as Strategic Contracts and Awards & Recognitions, enhancing operational transparency and turnaround times.
• Reported progress, risks, and outcomes to senior leadership, ensuring timely, high-quality project releases.

Key Impact:
Improved delivery cycle time, strengthened stakeholder alignment, and significantly contributed to the success of high-visibility projects within ADEO

Collaborated with stakeholders and cross-functional teams to define requirements, enhance system performance, and ensure high-quality software delivery for government digital platforms.

• Defined and maintained detailed business and configuration specifications, supporting clear documentation and process standardization.
• Conducted gap analyses between existing systems and target workflows, identifying opportunities that improved efficiency and reduced manual dependencies.
• Facilitated requirement-gathering workshops and coordinated between business users and development teams to ensure solution alignment with objectives.
• Designed and executed comprehensive test plans, validated end-to-end functionality, and ensured defect-free releases in alignment with business goals.
• Reported recurring technical issues, provided data-driven recommendations, and supported the product team in prioritizing enhancements.

Key Impact:
Enhanced system reliability and process efficiency, reduced issue recurrence through proactive analysis, and strengthened collaboration between business and technical teams — contributing directly to smoother project delivery and higher stakeholder satisfaction.

Supported end-to-end software delivery through business analysis, testing, and process optimization for enterprise solutions across diverse clients.

• Reviewed system specifications, conducted gap analyses, and identified improvement areas to streamline operations.
• Collaborated with stakeholders to define business needs, optimize workflows, and ensure alignment with technical capabilities.
• Designed and executed manual and automated test cases, analyzed results, and tracked defects to ensure product reliability.
• Performed post-release validation and regression testing, ensuring stability and adherence to business requirements.
• Introduced testing best practices and automation scripts, improving test efficiency and reducing release cycle time.

Key Impact:
Enhanced project delivery timelines, improved system quality, and contributed to operational excellence through effective analysis and testing methodologies.

Collaborated with cross-functional teams to deliver high-quality software solutions by bridging business analysis and testing activities.

• Participated in stand-ups, sprint planning, and design sessions to align requirements and ensure delivery consistency.
• Conducted gap analyses to identify improvement areas and supported business teams in refining system processes.
• Defined and communicated clear business and functional requirements to development teams.
• Designed, executed, and automated system, regression, and end-to-end test cases, ensuring full test coverage and traceability.
• Managed test data, tracked defects to closure, and reported quality metrics including defect density and open issue trends.
• Coordinated with offshore testers and automation engineers to transfer knowledge and maintain test scripts.

Key Impact:
Improved test efficiency, reduced defect leakage, and strengthened collaboration between QA, development, and business teams — contributing to smoother releases and higher client satisfaction.

Supported the software testing lifecycle through structured quality control practices, defect management, and cross-team coordination.

• Collaborated with developers and testers during end-to-end testing to ensure full coverage and timely defect resolution.
• Performed functional, regression, and performance testing, enhancing system stability and reliability.
• Customized test environments to simulate real-user scenarios and improve test accuracy.
• Managed and optimized defect tracking systems, improving documentation and speeding up resolution cycles.
• Reduced critical production bugs through detailed acceptance and system testing prior to release.

Key Impact:
Contributed to higher product stability and faster release readiness by improving test processes and strengthening collaboration between QA and development teams.

Contributed to organizational modernization by improving business processes, enhancing data-driven decisions, and ensuring high-quality system performance.

• Conducted requirement-gathering workshops with stakeholders to align projects with business and operational goals.
• Analyzed existing workflows and implemented process optimization strategies, improving efficiency and accuracy.
• Developed clear system and training documentation to support end-user adoption and operational readiness.
• Enhanced website usability and user experience by incorporating feedback and applying data analytics insights.
• Collaborated with IT teams to design business intelligence dashboards, improving visibility and reporting accuracy.
• Designed and implemented structured quality control procedures and trained teams on documentation and testing best practices.

Key Impact:
Strengthened process efficiency, improved data quality, and supported organizational transformation initiatives through effective analysis, documentation, and quality assurance practices.

Supported business analysis and project documentation efforts for enterprise software initiatives.

• Gathered, analyzed, and documented detailed business and system requirements through collaboration with stakeholders.
• Assisted in developing user stories and acceptance criteria to ensure alignment with project goals and client expectations.
• Reviewed system documentation for completeness, accuracy, and adherence to standards.
• Supported user acceptance testing (UAT) to validate system functionality and ensure readiness for deployment.
• Generated analytical reports and presented insights on project progress and improvement opportunities to management.

Key Impact:
Built strong foundational expertise in requirements analysis, documentation, and stakeholder collaboration — contributing to smoother project execution and improved client satisfaction.