Esmeralda Abril
Tucson
Summary
A highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Executive Assistant
A&M Personnel
05.2024 - 11.2024
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time
- Processed payments and payroll for around 100 employees
- Responded to emails and answered phone calls
- Work on quarterly reports—managed timecards
- Managed all timecards made sure all employees where clockedi n in correct location
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated and maintained confidential databases and records.
- Complete new hire paperwork of filed employees
Onsite coordinator
Ascend staffing
09.2022 - 04.2024
- Managing recruitment processes, conducting interviews, and overseeing onboarding procedures
- Work with the Branch Manager to set and complete weekly goals
- Complete new hire paperwork of filed employees
- Actively utilize multiple social media platforms, job boards, and recruiting tools to find candidates
- Complete weekly payroll for 27 employees
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Leasing Agent
Villa Pacific Apartments
11.2021 - 08.2022
- Toured property with prospective tenants and provided a wealth of information in regards to its key features
- Greeted clients, showed apartments, and prepared leases
- Responded to requests and scheduled appointments for property showings
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Use of QuickBooks to invoice
- Collected monthly rent payments and other fees, always properly recording and processing money
- Inspected properties before and after new tenant move-ins to schedule maintenance cleaners and other services
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Assisted tenants who needed any rental assistance or any payments arrangements
- Verified tenant incomes and other information before accepting lease applications.
- Would listen to any tenants who is upset or angry would then work on a soulution
- Would be on call 24/7 for any emergencies
ACCOUNT MANAGER
CREATIVE CAR CREDIT
05.2021 - 11.2021
- Monitored accounts for compliance with well-established payment plans and flagged non-compliances
- Counseled debtors on payment options and arranged installment agreements
- Delivered exceptional customer service on collection calls
- Recorded all information regarding the financial status of customers
- Achieved performance goals consistently
- Discussed options with delinquent clients in terms of proposed solutions
- Maintained a high volume of calls and met the demands of a busy and productive group
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Discussed options with delinquent clients in terms of proposed solutions.
Administrative Assistant Intern
Pima County Health Department
11.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Provided support for team projects and initiatives to contribute to team success.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- The ability to follow HIPPA guidelines
- Work with teens and be able to follow all procedures
- Schedule appointments for both family clinic and vaccinations
- Verify all documents have been filled out correctly
- Insert all vaccination records into ASSIS system
- Answer all and any calls or emails
- Hand out any supplies such as diapers pads tampons plan b narcan and fentanyl strips
- Give any recourses to any type of needle exchange any rehab or any other helpful information
- Verify any type of medical insurance
- Provide any patients with water or snacks due to long wait times
Education
GED -
Nosotros Academy
Tucson05-2018
Skills
- Scheduling
- Employee Supervision
- Data Entry
- QuickBooks
- Microsoft Office
- Payroll
- Customer Service
- Telephone Skills
- Information confidentiality
- Property tours and inspections
- Fair housing policies
Accomplishments
- Prepared and distributed payroll for staff of 104 direct reports.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Title: Office Manager
Languages
Spanish
Professional Working
Timeline
Executive Assistant
A&M Personnel
05.2024 - 11.2024
Onsite coordinator
Ascend staffing
09.2022 - 04.2024
Leasing Agent
Villa Pacific Apartments
11.2021 - 08.2022
ACCOUNT MANAGER
CREATIVE CAR CREDIT
05.2021 - 11.2021
Administrative Assistant Intern
Pima County Health Department
11.2020 - 04.2021
GED -
Nosotros Academy
Similar Profiles
Thomas MarshallThomas Marshall
Personnel Management Specialist, PA at Personnel, Army Reserve PersonnelPersonnel Management Specialist, PA at Personnel, Army Reserve Personnel
Atharv TiwariAtharv Tiwari
Bartender at Selective PersonnelBartender at Selective Personnel
Nyeesha SurprisNyeesha Surpris
Human Resource Assistant (GS-07) (TERM) at Civilian Personnel OfficeHuman Resource Assistant (GS-07) (TERM) at Civilian Personnel Office