Esmeralda Cota
Phoenix
Summary
Hardworking and passionate worker I seek experience in management, customer service and marketing. A leader who is able to manage teamwork, budgets and improve processes. Hands on experience in working with costumers, solving problems and communicating efficiently in both Spanish and English. Proficient in MIcrosoft Word, Excel and Powerpoint and work well under pressure.
Overview
4
4
years of professional experience
Work History
Manager in Charge
Don Clamaton
03.2022 - Current
- Oversaw daily operations, ensuring commitment to company standards and protocols.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed and implemented process improvements, enhancing workflow efficiency across departments.
- Trained staff, showing skill development and promoting teamwork.
- Managed inventory systems
- Created a positive work environment by encouraging open communication.
Insurance Agent
Primerica
11.2024 - 02.2025
- Provided expert guidance on insurance products to clients, ensuring informed decision-making.
- Analyzed client needs to recommend financial solutions and coverage options.
- Educated clients on policy details, benefits, and claims processes to enhance understanding.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
High School Diploma -
Copper Canyon High School
Phoenix, AZ05-2025
Skills
- Customer relations: the ability to work and communicate properly with a diverse group of people
- Bilingual :The ability to communicate fluently in Spanish and English being able to help a larger group of people
- Problem solving and decision making skills :The ability to make decisions that will best benefit the company
- Marketing skills :The ability to work a business's social media and attract new clients
- Microsoft Word, Excel and badge in Powerpoint: The ability to create documents, analyze spreadsheets and design presentations
- Teamwork and collaboration
Timeline
Insurance Agent
Primerica
11.2024 - 02.2025
Manager in Charge
Don Clamaton
03.2022 - Current
High School Diploma -
Copper Canyon High School