Esmeralda Piche

• Trained and mentored new staff on customer service standards and food preparation.
• Managed inventory levels and organized stock to maintain efficient operations.
• Supervised daily operations and ensured smooth workflow during peak hours.
• Handled cash transactions accurately and balanced registers at shift end.
• Implemented safety protocols to ensure compliance with health regulations.
• Resolved customer complaints promptly to enhance satisfaction and loyalty.
• Coordinated with team members to improve service speed during busy periods.
• Assisted in the training of new employees.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Completed opening and closing duties to facilitate business operations.
• Provided guidance and support to other team members as needed.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Handled cash register transactions accurately while providing excellent customer service.
• Responded to customer inquiries and complaints in a professional manner.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Resolved customer complaints and reported issues to senior management.
• Supervised staff during shift changes and ensured transition went smoothly.
• Ensured that all safety protocols were followed at all times.
• Resolved conflicts between customers, employees, and vendors in a timely manner.
• Monitored employee performance and provided feedback on areas for improvement.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Participated in weekly meetings with management team to discuss strategies and goals.
• Ensured compliance with health and safety regulations at all times.
• Analyzed customer buying patterns to identify trends in sales activity.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Trained new employees on company policies, procedures, and job duties.
• Supervised and led employees to maintain productivity and customer service levels.
• Checked orders for quality and completeness.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Coached team members to increase productivity and reduce workplace accidents.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Also we did have inventory stock and unload trucks pull orders and put orders together help customers give them good customer service and drive fork lift sit load down and load up trucks

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Achieved cost-savings by developing functional solutions to problems.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Also I would help customers with gathering there orders and parts to order also unload and load up trucks and also drive fork lift