Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Blanca Schnur

Phoenix

Summary

Dynamic Housekeeping Supervisor at North Central Group (Hilton Hotels) with a proven track record in enhancing guest satisfaction through exceptional cleaning standards and effective team training. Skilled in cleaning and sanitation, I fostered a customer service-focused environment, significantly reducing complaints related to room cleanliness and boosting positive feedback.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

North Central Group (Hilton Hotels)
04.2019 - 08.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

Server

Pepitos Restaurant
01.2005 - 12.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

General Studies

CBTA
Tepalcatepec, Mexico
05-1994

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Accomplishments

  • Supervised team of up to 10 staff members.
  • Achieved excellent audit scores on a regular basis through effectively helping with hotel management.
  • Collaborated with team of multiple Hilton locations during the COVID pandemic.
  • Was featured on Hiltons Hotel Website (including a commercial) based on my work ethics and quality control abilities.

Certification

Liquor License Hilton Hotels - [2008 - 2021]

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Housekeeping Supervisor

North Central Group (Hilton Hotels)
04.2019 - 08.2025

Server

Pepitos Restaurant
01.2005 - 12.2011

General Studies

CBTA

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Blanca Schnur