Esmeralda Toribio
Buckeye
Summary
Highly organized and efficient professional with a diverse background in administrative roles. Committed to improving overall efficiency by effectively managing filing systems and handling multiple phone lines on a daily basis. Skilled in delivering exceptional customer service and providing administrative support, including clerical tasks and public interaction. Demonstrated expertise in calendar management, scheduling, data entry, and database administration.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
The Sheep Camp Restaurant
304 MC 85
06.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Veterinary Technician / Receptionist
Legacy Animal Hospital
15605 W Roosevelt St Unit 109 Goodyear, AZ 85338
08.2021 - 06.2023
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ05.2021
Real Estate License
Arizona School of Real Estate And Business
18185 N 83rd Ave Building D. Suite 101, Glendale, 08-2024
Skills
- Process Payments
- Treatment Administration
- Microsoft Office
- Payment Collection
- Call Handling
- Bilingual
- Multitasking and organization
- Work order management
- Flexible schedule
- Mail Handling
- Customer Service
- Customer and Client Relations
- Telephone Skills
- Web Browser Software
- Document Verification
- Appointment Setting
- Payment Collection
Languages
Spanish
Native or Bilingual
Skills
- Good with Numbers and Math
- Customer Engagement
- Fast and Efficient Service Worker
- Adaptability and Flexibility
- Cash Drawer Reconciliation
- Customer Order Recording
- Price Memorization
Timeline
Restaurant Manager
The Sheep Camp Restaurant
06.2023 - Current
Veterinary Technician / Receptionist
Legacy Animal Hospital
08.2021 - 06.2023
High School Diploma -
Buckeye Union High School
Real Estate License
Arizona School of Real Estate And Business