Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
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Esmeralda Toribio

Buckeye

Summary

Highly organized and efficient professional with a diverse background in administrative roles. Committed to improving overall efficiency by effectively managing filing systems and handling multiple phone lines on a daily basis. Skilled in delivering exceptional customer service and providing administrative support, including clerical tasks and public interaction. Demonstrated expertise in calendar management, scheduling, data entry, and database administration.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

The Sheep Camp Restaurant
06.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Veterinary Technician / Receptionist

Legacy Animal Hospital
08.2021 - 06.2023
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Education

High School Diploma -

Buckeye Union High School
Buckeye, AZ
05.2021

Real Estate License

Arizona School of Real Estate And Business
18185 N 83rd Ave Building D. Suite 101, Glendale,
08-2024

Skills

  • Process Payments
  • Treatment Administration
  • Microsoft Office
  • Payment Collection
  • Call Handling
  • Bilingual
  • Multitasking and organization
  • Work order management
  • Flexible schedule
  • Mail Handling
  • Customer Service
  • Customer and Client Relations
  • Telephone Skills
  • Web Browser Software
  • Document Verification
  • Appointment Setting
  • Payment Collection

Languages

Spanish
Native or Bilingual

Skills

  • Good with Numbers and Math
  • Customer Engagement
  • Fast and Efficient Service Worker
  • Adaptability and Flexibility
  • Cash Drawer Reconciliation
  • Customer Order Recording
  • Price Memorization

Timeline

Restaurant Manager

The Sheep Camp Restaurant
06.2023 - Current

Veterinary Technician / Receptionist

Legacy Animal Hospital
08.2021 - 06.2023

High School Diploma -

Buckeye Union High School

Real Estate License

Arizona School of Real Estate And Business

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Esmeralda Toribio