Esmeralda Zamora
Phoenix
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
St. Josephs Hospital
10.2022 - 07.2024
- Registration sign-in procedures
- Generated forms about financial responsibility's and HIPPA regulations
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Assisted with verifying insurance coverage, and collecting payments.
- Maintained confidentiality of all patient information
- Scanned documents and insurance cards to include in patient charts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Faxed authorizations forms to insurances
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
Certified Nursing Assistant
Wellsprings of Phoenix
02.2022 - 03.2022
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
High School Diploma -
Metro Tech High School
05-2022
Skills
- Organized and professional
- Nursing assistant skills
- Bilingual in Spanish and English
- Costumer Service
- Multitasking
- Financial skills
- Effective verbal, written and via phone communication
- Office/Hospital experience
- Typing
- Data entry
- Computer networking
- Microsoft Excel
Accomplishments
Certified Nursing Assistant
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Patient Care Coordinator
St. Josephs Hospital
10.2022 - 07.2024
Certified Nursing Assistant
Wellsprings of Phoenix
02.2022 - 03.2022
- Certified Nursing Assistant
- CPR Certified
High School Diploma -
Metro Tech High School
Similar Profiles
KARYNA VENZHEHAKARYNA VENZHEHA
Patient Care Technician at St Josephs HospitalPatient Care Technician at St Josephs Hospital
Emma Smith-DennisEmma Smith-Dennis
Clinical Nursing Student at St Josephs HospitalClinical Nursing Student at St Josephs Hospital
Timothy JohnsonTimothy Johnson
Registered Nurse at St. Josephs HospitalRegistered Nurse at St. Josephs Hospital