Esmeralda Zamora Gutierrez
Phoenix
Summary
Friendly and empathetic with excellent communication skills. Strong background in medical administration, known for efficiently managing patient records and office operations. Successfully streamlined appointment scheduling processes, improving patient flow and reducing wait times. Dedicated administrative with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Administration Assistant
Advanced Wound Healing & Hyperbaric Medicine Center
124 W. Thomas Rd Ste 103
03.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient intake forms and insurance verifications
- Coordinated communication between medical staff and patients
- Assisted in maintaining electronic health records, ensuring data accuracy and compliance.
- Supported administrative team members by assisting with daily tasks such as answering phones, emails, and chats
- Facilitated timely referrals to appropriate specialties, identified useful resources and coordinated referrals
- Processed insurance authorization requests efficiently
- Analyzed patient eligibility for insurance coverage
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty
Patient Care Coordinator
St. Josephs Hospital
Phoenix , AZ
10.2022 - 07.2024
- Registration sign-in procedures
- Generated forms about financial responsibility's and HIPPA regulations
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Assisted with verifying insurance coverage, and collecting payments.
- Maintained confidentiality of all patient information
- Scanned documents and insurance cards to include in patient charts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Faxed authorizations forms to insurances
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
Certified Nursing Assistant
Wellsprings of Phoenix
Phoenix , AZ
02.2022 - 03.2022
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
High School Diploma -
Metro Tech High School
1900 W Thomas Rd05-2022
Skills
- Organized and professional
- Nursing assistant skills
- Bilingual in Spanish and English
- Costumer Service
- Multitasking
- Financial skills
- Effective verbal, written and via phone communication
- Office/Hospital experience
- Data entry
- Microsoft Excel
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Medical Administration Assistant
Advanced Wound Healing & Hyperbaric Medicine Center
03.2025 - Current
Patient Care Coordinator
St. Josephs Hospital
10.2022 - 07.2024
Certified Nursing Assistant
Wellsprings of Phoenix
02.2022 - 03.2022
High School Diploma -
Metro Tech High School