Esperanza Silva
Glendale
Summary
Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.
Overview
10
10
years of professional experience
Work History
Picker Packer
William Sonoma
Phoenix
01.2024 - 07.2025
- Handled customer support, warehouse operations, and order fulfillment duties.
- Ensured accuracy in order processing and timely delivery of products.
- Assisted with inventory organization and workflow efficiency.
Customer Service Representative
Bulwark Exterminating
Mesa
12.2023 - 05.2024
- Answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, routing calls to other teams.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Claims Analyst II
Epiq
Phoenix
03.2022 - 12.2023
- Emailed claimants scripted reply's to questions they had emailed me with. Updated important information like, socials, addresses, last names and reissued checks
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
Customer Service Representative
McKesson
Phoenix
09.2020 - 10.2021
- Company Overview: McKesson is the customer service representative call center we looked over medical and insurance to see if everything is up-to-date we get outbound calls if there's any change to insurances.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- McKesson is the customer service representative call center we looked over medical and insurance to see if everything is up-to-date we get outbound calls if there's any change to insurances.
Clerical Associate
JPMorgan Chase & Co
Phoenix
01.2018 - 08.2020
- Filed important paper work for clients. Sorting, filing, and retrieving documents, and organizing the office for easy access.
- Updating records maintaining office records, entering data into computer systems, and checking records for accuracy.
Warehouse picker packer
Amware
Phoenix
01.2016 - 12.2017
- Picked and packed customer orders with speed and accuracy.
- Prepared shipments, maintained stock accuracy, and supported warehouse operations.
- Ensured timely and organized order fulfillment.
Education
Diploma -
Hope High School
Phoenix, AZSkills
- Customer service
- Communication skills
- Microsoft word
- Microsoft excel
- Documentation review
- Order fulfillment
- Warehouse operations
- Data entry
- Claims processing
- Attention to detail
- Effective communication
- Team collaboration
- Workflow efficiency
- Time management
- Shipping and receiving
- Warehouse safety
- Order picking
- Order ticket reading
- Excellent communication skills
- Fast typing speed
Timeline
Picker Packer
William Sonoma
01.2024 - 07.2025
Customer Service Representative
Bulwark Exterminating
12.2023 - 05.2024
Claims Analyst II
Epiq
03.2022 - 12.2023
Customer Service Representative
McKesson
09.2020 - 10.2021
Clerical Associate
JPMorgan Chase & Co
01.2018 - 08.2020
Warehouse picker packer
Amware
01.2016 - 12.2017
Diploma -
Hope High School