Essence Sims
Tempe
Summary
Dedicated professional with a strong background in training facilitation and team collaboration. Skilled in enhancing employee engagement and implementing effective onboarding processes. Committed to fostering a culture of continuous learning and operational excellence.
Overview
10
10
years of professional experience
Work History
Machine Operator Technician
Agrati Group
09.2024 - 03.2026
- Operated and monitored machinery to ensure efficient production processes.
- Collaborated with team members to troubleshoot machine issues and implement solutions.
Ambassador
Amazon
01.2023 - 05.2025
- Facilitated learning sessions to enhance employee engagement and knowledge retention.
- Collaborated with cross-functional teams to streamline onboarding processes for new hires.
- Conducted workshops focused on skill development and professional growth for employees.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
Production Line Leader
Kelloggs Snacks,Keebler
02.2021 - 01.2023
- Oversaw daily production operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored new team members on operational processes and equipment usage.
Server
IHOP
06.2016 - 03.2020
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Accurately processed orders using POS systems, maintaining attention to detail and efficiency.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Education
High School Diploma -
Rich East High School
Park Forest, IL05-2014
Skills
- Computer skills
- Machine setup
- Precision measurement
- Team management
- Customer engagement
- Training facilitation
- Customer satisfaction
- Guest service
Timeline
Machine Operator Technician
Agrati Group
09.2024 - 03.2026
Ambassador
Amazon
01.2023 - 05.2025
Production Line Leader
Kelloggs Snacks,Keebler
02.2021 - 01.2023
Server
IHOP
06.2016 - 03.2020
High School Diploma -
Rich East High School