Estefania Montenegro Alvarez
Phoenix
Summary
Dynamic professional with expertise in front of house operations at Panda Express Restaurant, enhancing guest experiences through effective communication and organization. Proven ability to train staff and optimize supply chain processes, boosting efficiency. Adept at fostering client relationships and maintaining high standards of service, leveraging both technical and interpersonal skills to drive success.
Overview
5
5
years of professional experience
Work History
Front of House
Panda Express Restaurant
Phoenix, AZ
08.2024 - 01.2026
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
Assistant Manager
Dominos Pizza Inc.
Phoenix
02.2021 - 05.2024
- Assisted in managing daily operations and workflow efficiency.
- Trained new staff on customer service protocols and food safety standards.
- Coordinated inventory management to optimize supply chain processes.
- Implemented promotional strategies to increase sales during peak hours.
Customer Service
Dominos
Phoenix
01.2021 - 04.2024
- Provided excellent customer service, addressing concerns promptly and professionally.
- Developed strong relationships with clients through exceptional customer service skills.
- Maintained relationships with clients through punctuality and excellent customer service.
- Displayed excellent customer service when greeting customers and accepting donations.
Cook
The Habit Burger Grill
Phoenix
06.2022 - 05.2023
- Prepared a variety of menu items following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization in kitchen areas, adhering to safety and sanitation standards.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance to avoid downtime.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
Education
No Degree - Linguistics
Phoenix College
18th Ave Thomas Associate of Science - Medical Informatics
Pima Medical Institute
35th Ave Sweat Water Skills
- Front of house operations
- Front of house organization
- Front of house supply stocking
- Front of house management
Languages
Spanish
Full Professional
English
Full Professional
American Sign Language
Full Professional
Timeline
Front of House
Panda Express Restaurant
08.2024 - 01.2026
Cook
The Habit Burger Grill
06.2022 - 05.2023
Assistant Manager
Dominos Pizza Inc.
02.2021 - 05.2024
Customer Service
Dominos
01.2021 - 04.2024
No Degree - Linguistics
Phoenix College
Associate of Science - Medical Informatics
Pima Medical Institute