Estefania Santiago Mendoza
Motivated candidate experienced in the restaurant industry. Proven ability to provide outstanding customer service, build relationships with customers, and foster a positive work environment. Possesses excellent communication skills and the ability to work seamlessly with other team members to ensure that all tasks are completed to the highest standard. Committed to providing a superior customer experience through a combination of prompt service and a friendly attitude.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Assistant Manager
2 Months- Supervised daily restaurant operations, ensuring consistent service standards and smooth shift execution.
- Trained team members on hospitality expectations, food safety, and station procedures.
- Monitored inventory levels and coordinated ordering to support product availability.
- Managed labor deployment and shift coverage to maintain efficient frontline operations.
- Resolved guest concerns promptly, protecting service quality and customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bilingual CSR Insurance Agent
2 Years 9 Months- Managed bilingual customer inquiries, ensuring prompt and accurate responses to enhance client satisfaction.
- Resolved complex policy issues by analyzing customer needs and providing tailored insurance solutions.
- Trained new representatives on effective communication strategies in both English and Spanish.
- Developed and maintained comprehensive knowledge of insurance products to inform clients effectively.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
General Manager
6 Years- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Trained employees on additional job positions to maintain coverage of roles at all times. Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Recruited, hired and trained new employees, including monitoring and review of individual, hiring and staffing meeting financial goals. Overseeing store with 25+ associates.
Front manager
7 Years 8 Months- Minimized customer wait times by taking and filling large volume of orders each day. Kept customer and food preparation areas clean and well-organized. Independently resolved customer concerns to correct problems and promote brand loyalty. Completed opening, closing and shift change tasks following company guidelines.