Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estefania Santos

Tolleson

Summary

Dedicated health and social services professional with expertise in care coordination and case documentation. Proven ability to advocate for patients’ needs and effectively collaborate with health departments to enhance service delivery and ensure comprehensive care.

Overview

19
19
years of professional experience

Work History

Case Investigator / CDI

CDC Foundation
Phoenix
05.2022 - 05.2025
  • Determine the origins and the potential spread of reportable STDs and HIV by interviewing diagnosed individuals, their sex partners, or others at risk.
  • Contact persons named as a partner to inform of exposure, provide education, and encourage testing, treatment, and linkage to other services.
  • Conduct telephonic interviews and partner notification.
  • Interpreted laboratory results for standard STD and HIV tests and identified recommended treatments for various STDs.
  • Investigated HIV unsuppressed cases to identify barriers to care and facilitate improved access to support services.
  • Collaborated with Arizona Department of Health Services (ADHS) to enhance targeted HIV testing strategies.
  • Conducted quality assurance for STI/HIV programs, ensuring compliance with standards and effectiveness of interventions.
  • Data entry and documentation of case investigation activities in approved disease surveillance systems.
  • Compute and use interview periods and recognize exposure gaps.

Health and Social Service Coordinator

UnitedHealthcare
11.2016 - 03.2022
  • Assess, plan and implement care strategies that are individualized by patients and directed towards the most appropriate level of care.
  • Identify and initiate referrals for social service programs including financial, psychosocial, community and state supportive services.
  • Coordinated care plans across the continuum to serve as single point of contact for clients.
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all clients.
  • Advocated for patients and families to ensure representation of patient needs and preferences within health care team.
  • Submitted weekly reports to track client progress and maintain oversight of caseload status.
  • Completed all data entry tasks accurately and punctually to maintain workflow efficiency.

Medical Case Manager

Area Agency on Aging/Care Directions
Phoenix
04.2013 - 11.2016
  • Provide medical case management services for clients who receive medical care at the McDowell Healthcare Center.
  • Monitored clients' adherence to medical regimens, including ARVs, to enhance health outcomes.
  • Advocated for clients' medical needs to ensure appropriate care and support.
  • Coordinated services with clients' primary care providers and pharmacists to streamline care.
  • Perform re-assessment and care plan updates to determine changes in needs.
  • Conduct bio-psychological assessments.
  • Provide supportive counseling.
  • Refer clients to appropriate services.
  • Maintain and update community resources.
  • Screened clients for financial entitlements such as AHCCCS, SSI/SSDI, and food stamps.
  • Participation with local TV channel to raise HIV/AIDS awareness.

Mental Health Worker (ACT Team)

Partners In Recovery Metro (ACT Team)
Phoenix
06.2011 - 10.2012
  • Develop and implement Individual Service Plan (ISP) At Risk Crisis Plan (ARCP) and conduct bio-psychosocial assessments.
  • Coordinated care with various agencies to ensure comprehensive support for clients.
  • Assisted in maintaining and monitoring behavioral health services to promote client stability and wellbeing.
  • Transported clients to medical appointments and community resources.
  • Conduct home visits.
  • Provide ongoing collaboration with medical providers, judicial and other agencies.
  • Assist Clients with medical needs.
  • Assist Clients with living arrangements (housing).
  • Assist with hospitalization discharge.
  • Maintain clients’ medical records.
  • Recommended referrals to services based on individual client needs.
  • Coordination of Care with a person or family involved in ISP.
  • Observed and documented client medication intake to ensure compliance.

Internship (Social Work)

Phoenix Fire Department/ Community Assistance Program
Phoenix
08.2010 - 05.2011
  • Responded to crisis calls addressing domestic violence, child abuse, elder abuse, and death notifications, ensuring immediate support for affected individuals.
  • Assess situation to determine the needs of the victim or other individuals that might be involved.
  • Facilitated referrals to support services for victims.
  • Provided supportive counseling to victims, fostering emotional resilience and coping strategies in challenging situations.

Clinic Outreach Worker

Public Health Department (OFH)
Phoenix
09.2009 - 05.2011
  • Educated families on lead hazards and poisoning prevention to promote safer home environments.
  • Identify and shared relevant community resources.
  • Participate in community health fairs.
  • Attend City of Phoenix meetings to present findings and contribute to community health initiatives.
  • Conducted capillary venous blood tests to ensure compliance with program guidelines and management standards.
  • Perform home visits including health and environmental assessments.

Medical Assistant

Public Health Department (STD Clinic)
Phoenix
11.2008 - 09.2009
  • Administered basic health care treatments, including vital signs, patient history, phlebotomy, injections, and assistance in minor procedures; charted and recorded health-related notes in patient files.
  • Developed educational pamphlets and instructed clients on STD transmission prevention.
  • Collaborated with community disease investigators to support public health initiatives.

Medical Assistant

Endocrinology, Diabetes and Longevity Center of Arizona
Scottsdale
09.2007 - 03.2008
  • Administered injections to patients with diabetes, ensuring comfort and adherence to treatment protocols.
  • Instructed clients on effective use of glucose meters to enhance self-management of diabetes.
  • Monitored and recorded vital signs for patients during routine check-ups to support accurate health assessments.
  • Maintained accurate record keeping of patient information in electronic health systems.
  • Utilized various computer software programs to manage patient data and appointments.
  • Provide pamphlets with nutritional information.
  • Diabetes education.

Medical Assistant/Phlebotomist

Valley Medical (Temp Agency)
Avondale
03.2007 - 03.2008
  • Performed medical assistant duties, including taking vital signs, maintaining records, administering injections, and assisting in minor exams.
  • Executed venipuncture, capillary blood tests, and processed lab specimens across multiple Sonora Quest and Lab Corp locations.
  • Assisted healthcare providers during patient examinations and procedures.
  • Prepared patients for consultations by gathering medical history and vital signs.
  • Managed patient records using electronic health record systems efficiently.

Medical Assistant

Maricopa Integrated Health Systems/McDowell Healthcare Center
Phoenix
12.2005 - 12.2006
  • Administered injections to patients according to prescription.
  • Measured and recorded vital signs for patients.
  • Assisted healthcare providers during minor exams to ensure patient comfort and accurate assessment.
  • Maintained accurate medical records for patient visits.
  • Facilitated patient discharge processes to ensure smooth transitions and clear instructions for follow-up care.
  • Provided interpretation services from Spanish to English/English to Spanish.
  • Participate in community health fairs.

Education

BSW - Social Work

Arizona State University
Phoenix, AZ
01-2011

Associates - ATP

Glendale Community College
Glendale, AZ
01-2009

Certification - Medical Assistant

American Career College
Los Angeles, CA
01-2004

High School Diploma -

Alhambra High School
Phoenix, AZ
01-2003

Skills

  • Case management and care coordination
  • Contact tracing and risk assessment
  • Interview techniques
  • Health insurance program knowledge
  • Cultural competence
  • Bilingual communication (English and Spanish)

Languages

  • English
  • Spanish

Timeline

Case Investigator / CDI

CDC Foundation
05.2022 - 05.2025

Health and Social Service Coordinator

UnitedHealthcare
11.2016 - 03.2022

Medical Case Manager

Area Agency on Aging/Care Directions
04.2013 - 11.2016

Mental Health Worker (ACT Team)

Partners In Recovery Metro (ACT Team)
06.2011 - 10.2012

Internship (Social Work)

Phoenix Fire Department/ Community Assistance Program
08.2010 - 05.2011

Clinic Outreach Worker

Public Health Department (OFH)
09.2009 - 05.2011

Medical Assistant

Public Health Department (STD Clinic)
11.2008 - 09.2009

Medical Assistant

Endocrinology, Diabetes and Longevity Center of Arizona
09.2007 - 03.2008

Medical Assistant/Phlebotomist

Valley Medical (Temp Agency)
03.2007 - 03.2008

Medical Assistant

Maricopa Integrated Health Systems/McDowell Healthcare Center
12.2005 - 12.2006

BSW - Social Work

Arizona State University

Associates - ATP

Glendale Community College

Certification - Medical Assistant

American Career College

High School Diploma -

Alhambra High School
Estefania Santos