ESTEPHANIA VARGAS
Phoenix
Summary
People-Person Leader bringing excellent leadership skills to help agents meet and exceed member expectations and experience. Equipped to drive change, integrity, and shape the culture while managing fast paced environments. Decisive and strategic with expertise communication and flexibility.
Overview
10
10
years of professional experience
Work History
Solutions Center Team Lead
Arizona Central Credit Union
09.2022 - Current
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Member Experience Representative
Credit Union West
12.2021 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Daily Operations Support Staff
La Frontera Empact SPC
05.2021 - 11.2021
- Produced accurate documentation and organized resources to smoothly execute changes
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Store Manager
Gap Outlet Store
08.2016 - 05.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Head Waitress
La Playita
04.2014 - 08.2016
- Supervised server staff and simultaneously served personal section of tables
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
Associate of Science - Practical Nursing
Fox Valley Technical College
Appleton, WI06.2016
High School Diploma -
Omro High School
Omro, WI06.2016
Skills
- Strategic planning
- People Management
- Coaching and Mentoring
- SMART goals
- Verbal and Written Communication
- Problem-Solving
- Performance Improvement
Languages
Spanish
Native or Bilingual
Timeline
Solutions Center Team Lead
Arizona Central Credit Union
09.2022 - Current
Member Experience Representative
Credit Union West
12.2021 - 09.2022
Daily Operations Support Staff
La Frontera Empact SPC
05.2021 - 11.2021
Assistant Store Manager
Gap Outlet Store
08.2016 - 05.2021
Head Waitress
La Playita
04.2014 - 08.2016
Associate of Science - Practical Nursing
Fox Valley Technical College
High School Diploma -
Omro High School
Similar Profiles
Adriana BarrazaAdriana Barraza
Solutions Center Agent at Arizona Central Credit UnionSolutions Center Agent at Arizona Central Credit Union
BRISSIA DOMINGUEZBRISSIA DOMINGUEZ
Sr. Personal Banker at Arizona Financial Credit UnionSr. Personal Banker at Arizona Financial Credit Union
WHITNEY ADAMSWHITNEY ADAMS
IT APPLICATION ADMINISTRATOR II at Arizona Federal Credit UnionIT APPLICATION ADMINISTRATOR II at Arizona Federal Credit Union