Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estevan Alfaro

Yuma

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

8
8
years of professional experience

Work History

Sales Associate

big cloud vape shop
Yuma
03.2021 - Current
  • Assisted customers in product selection and provided detailed product information.
  • Maintained inventory levels through regular stock checks and reorder processes.
  • Developed promotional strategies to increase sales volume.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Trained new staff on store policies, procedures, and customer service standards.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Overnight Stocker

Wallmart
Yuma
12.2018 - 09.2019
  • Organized backroom inventory for efficient retrieval and restocking.
  • Stocked shelves with merchandise following floor plan guidelines.
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Checked shelves in department to determine replenishment needs.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

Cook

Hamburger Stand
Yuma
03.2017 - 07.2017
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Education

High School Diploma -

Kofa
Yuma, AZ
05-2018

Skills

  • Customer service
  • Inventory management
  • Sales strategy
  • Product knowledge
  • Cash handling
  • Visual merchandising
  • Communication skills
  • Time management
  • Cash register operation
  • Calm demeanor

Languages

English
Professional
Spanish
Limited

Timeline

Sales Associate

big cloud vape shop
03.2021 - Current

Overnight Stocker

Wallmart
12.2018 - 09.2019

Cook

Hamburger Stand
03.2017 - 07.2017

High School Diploma -

Kofa

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Estevan Alfaro