Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Duran

Esther Duran

Phoenix

Summary

Dynamic Area Manager with proven success at Target, excelling in staff management and operations oversight. Achieved consistent performance improvements through effective team development and relationship building. Skilled in training and coaching, I foster a positive work environment that enhances customer satisfaction and drives sales growth.

Overview

6
6
years of professional experience

Work History

Area Manager

Target
03.2024 - 03.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Area Manager

Global Building Services
03.2024 - 03.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Assistant Manager

Jack in the Box
01.2021 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Area Supervisor

EOS Fitness
08.2019 - 07.2020
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Researched issues to obtain appropriate answers to customer inquiries.

Education

High School Diploma -

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05.2014

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Performance management
  • Operations
  • Staff training and development
  • Cross-functional collaboration
  • Staff training
  • Customer relationship management
  • Staff development
  • Database management
  • Staff scheduling
  • Talent review
  • Employee scheduling
  • Supply chain management
  • Recruitment and hiring
  • Order management
  • Systems and software expertise
  • Customer service
  • Training and coaching
  • Attention to detail
  • Leadership skills
  • Team leadership
  • Leadership development
  • Policies and procedures
  • Project management
  • Negotiation
  • Decision-making
  • Performance oversight
  • Budget management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Area Manager

Target
03.2024 - 03.2025

Area Manager

Global Building Services
03.2024 - 03.2025

Assistant Manager

Jack in the Box
01.2021 - 02.2024

Area Supervisor

EOS Fitness
08.2019 - 07.2020

High School Diploma -

Maricopa Community Colleges, Gateway Community College

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Esther Duran