ESTRELLA DIAZ
Phoenix
Summary
Well-qualified property manager with proven success in improving operations and solving problems. Dedicated professional with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Highly proficient in building lasting relationships with key decision makers, tenants, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Mazzon Industries
05.2024 - Current
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Designed and implemented marketing and branding collateral.
- Developed and implemented marketing and business plans.
- Conceived, developed and executed marketing communications and promotions on client's behalf, matching strategies to client marketing objectives and strategies.
Commercial Property Manager
Capital Asset Management
05.2023 - 05.2024
- Managed 10 properties at one time
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinate with property maintenance team to ensure timely completion of maintenance requests and repairs
- Handled invoicing and accounts payable
- Identify and resolve any operational issues or tenant concerns to ensure tenant satisfaction and retention
- Oversaw tenant billing and ledgers
- Proficient in Yardi software
Property Manager
Bridge Investment Group
04.2022 - 05.2023
- Interviewed and screened prospective residents for qualification of occupancy
- Facilitated regular inspections of property and grounds
- Responded to tenant inquiries and complaints in a timely manner
- Accepted and recorded checks, money orders and certified checks for daily deposits
- Coordinated with vendors and contractors for repairs and maintenance of the property
- Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
Mark-Taylor
03.2021 - 03.2022
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance
- Marketed vacancies through social media and partnerships with local leasing agents
- Met with prospective tenants to show properties and explain terms of occupancy
- Negotiated sale, lease and development of property and complete and review appropriate documents and forms
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Senior Property Specialist
City Of Claremont
12.2019 - 03.2021
- Resolved customer inquiries and complaints with timeliness and professionalism
- Implemented office procedures, creating streamlined processes
- Supervised administrative staff, driving front office operations and continuous workflow
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Generated professional networks by engaging in professional, industry and government organizations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Junior Transaction Coordinator
Metro Infiniti
06.2020 - 01.2021
- Managed vendor accounts by reconciling monthly statements and related transactions
- Verified accuracy of invoices and other accounting documents or records
- Balanced and reconciled general ledger accounts, researching and correcting account discrepancies
- Made numerous monthly and quarterly computations to update and maintain accounting records
- Prepared and maintained monthly list of manual checks, terminations and adjustment transactions with supporting documentation
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Created financial dashboards to provide insights into key performance indicators.
Education
B.A. - Psychology
Arizona State University
Tempe, AZ05-2024
Associate of Arts - Psychology
Citrus College
Glendora, CA06-2021
Associate of Arts - Sociology
Citrus College
Glendora, CA06-2021
Associate of Arts - Philosophy
Citrus College
Glendora, CA06-2021
Skills
- Business Development
- Tenant relations
- Lease administration
- Knowledge of Arizona real estate laws
- Building operations
- Accounting operations
- Team Leadership
- Yardi
Affiliations
- IREM
- BOMA
- CCIM
Certification
- Yardi Proficiency Training - 2021
Timeline
Associate
Mazzon Industries
05.2024 - Current
Commercial Property Manager
Capital Asset Management
05.2023 - 05.2024
Property Manager
Bridge Investment Group
04.2022 - 05.2023
Assistant Property Manager
Mark-Taylor
03.2021 - 03.2022
Junior Transaction Coordinator
Metro Infiniti
06.2020 - 01.2021
Senior Property Specialist
City Of Claremont
12.2019 - 03.2021
- Yardi Proficiency Training - 2021
B.A. - Psychology
Arizona State University
Associate of Arts - Psychology
Citrus College
Associate of Arts - Sociology
Citrus College
Associate of Arts - Philosophy
Citrus College
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