Ethan Bates
Tempe
Summary
Student with a strong passion for sports and sports analytics. Experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Searching for an entry-level career within the sports industry as I achieve my Bachelor's degree in Psychology.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Brands
09.2023 - Current
- Supervised daily operations to ensure smooth workflow and optimal staff performance.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
11.2021 - 08.2022
- Prepared high-quality beverages to ensure customer satisfaction and repeat business.
- Maintained cleanliness of work area, adhering to safety and health standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Shirt Off My Back
09.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and adherence to policies.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained visual merchandising standards to enhance store presentation and customer engagement.
Cashier + Gardener
Country Gardens Nursery
05.2020 - 09.2020
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawer and balanced daily sales reports.
- Cultivated and maintained diverse plant species, enhancing garden aesthetics and biodiversity.
- Operated gardening tools and equipment efficiently, ensuring safety and proper use during tasks.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2026
Skills
- Positive attitude
- Cash handling
- Strong verbal and written communication
- Team collaboration and leadership
- Customer Service focus
- Social media management
- Maintain positive relationships with superiors/peers
- Efficient under pressure
- Exceptional knowledge of statistics and analytics
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Travel and embracing other cultures
- Learning different languages
- Writing and journalism
- Sports leadership
- Sports analytics/data
- Positive Psychology and Leadership Psychology
- Animal Care
- Reading
Timeline
Shift Leader
Dunkin' Brands
09.2023 - Current
Barista
Starbucks
11.2021 - 08.2022
Cashier
Shirt Off My Back
09.2020 - 09.2021
Cashier + Gardener
Country Gardens Nursery
05.2020 - 09.2020
Bachelor of Arts - Psychology
Arizona State University