Summary
Overview
Work History
Education
Skills
Timeline
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ETHAN GRINNEN

Phoenix

Summary

I have been deeply rooted in the Scottsdale Hospitality Industry for seven years serving guests in High Volume Venues and Restaurants. I have worked at Top Service Restaurants, Banquet Private Events with 1000+ Guests. And High Volume Events that saw nearly 5000 Guests per night for two months. Have assisted in opening three restaurants Extremely personable and strive to make genuine connections with guests given the opportunity.

Overview

2026
2026
years of professional experience

Work History

Guest Service Support Expert

Westin Kierland Resort and Spa

Bartender

Westin Kierland Resort and Spa
06.2021 - Current
  • Multitask by making server drinks while also attending to guests who walk up.
  • Receive Purchase Orders and fill out Purchase Order forms.
  • Manage Bar Inventory
  • Handle up to 1000 guests throughout the day who need walk up service.
  • Handle guest complaints and try to remedy it before finding a manager.
  • Contribute to our cocktail program by adding two popular drinks to our menu.
  • Mentored barbacks to become great bartenders

Server

Westin Kierland Resort and Spa
07.2019 - Current
  • Served High Net Worth Individuals and Celebrities
  • Memorized a food and drink menu with allergy safety knowledge.
  • Took care of large party sizes some as large as 50+ people as well as other seats.
  • Bus and food run when volume is high.
  • Handle Credit Card and Cash Transactions.
  • Knowledge of the surrounding area restaurants and attractions to inform guests with.
  • Build personal relationships with guests.

Barback

Elephante
10.2024 - 05.2025
  • Assisted In opening the restaurant from day one.
  • Attended a crash course studying a brand new food and cocktail menu while also learning information about our wine list.
  • Assisted in taking food and drink orders for guests as well as process transactions.
  • Prepped Garnishes
  • Clean bar at the end of the night.
  • Assisted in making drinks during periods of high volume.
  • Assisted guests with taking their food drink and food orders while making recommendations and answering any question they might have.
  • Supported bartenders by preparing garnishes and stocking supplies efficiently.
  • Trained Employees

Event Bartender

Fairmont Princess
11.2023 - 01.2025
  • Assisted in the set up for Christmas at the Princess Event.
  • Build Satellite Bars Daily
  • Craft and Pre-Batch Cocktails
  • Handle Cash Transactions
  • Manage Barbacks
  • High Volume Walk Up Service.

Barback

Westin Kierland Resort and Spa
06.2020 - 07.2021
  • Bar prep all garnishes.
  • Maintained and replenished stock for beer, liquor, plate ware, garnishes.
  • Received Req orders and stored everything away in its proper location.
  • Assisted in handling transactions when volume is high.

Guest Service Support Expert

Westin Kierland Resort & Spa
02.2020 - 06.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associates Degree -

Paradise Valley Community College
05.2020

Skills

  • MultiTask

  • Working Under Pressure

  • Professionalism

  • Guest Relations

  • Events

  • Mixology

  • Microsoft Products

  • Sales

  • High Volume

  • Fine Dining

Timeline

Barback

Elephante
10.2024 - 05.2025

Event Bartender

Fairmont Princess
11.2023 - 01.2025

Bartender

Westin Kierland Resort and Spa
06.2021 - Current

Barback

Westin Kierland Resort and Spa
06.2020 - 07.2021

Guest Service Support Expert

Westin Kierland Resort & Spa
02.2020 - 06.2021

Server

Westin Kierland Resort and Spa
07.2019 - Current

Guest Service Support Expert

Westin Kierland Resort and Spa

Associates Degree -

Paradise Valley Community College

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ETHAN GRINNEN