Ethan McManus
Tucson
Summary
Results-driven Service Coordinator with expertise in team leadership and process improvement. Proven ability to enhance workflow efficiency and ensure exceptional customer service, contributing to reduced wait times and increased client satisfaction.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Discount Tire
Tucson, AZ
10.2018 - Current
- Coordinated service appointments, ensuring timely and efficient customer interactions.
- Managed inventory levels, optimizing stock availability for tire services.
- Implemented process improvements, enhancing workflow efficiency within service operations.
- Trained new staff on service protocols and customer engagement techniques.
- Led cross-functional teams to resolve complex customer issues effectively and efficiently.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Developed strong relationships with customers, increasing repeat business through exceptional service delivery.
- Analyzed customer feedback to identify areas for improvement in service offerings.
Education
Associate of Applied Science - Machine Tool Technology
Pima Community College
Tucson, AZ05-2026
Skills
- Goal setting
- Team leadership
- Service monitoring and evaluation
- Resource utilization
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Analytical thinking
- Teamwork and collaboration
- Customer service
- Team building
- Decision-making
- Employee training
- Workflow management
Timeline
Service Coordinator
Discount Tire
10.2018 - Current
Associate of Applied Science - Machine Tool Technology
Pima Community College