Ethina Esparza
Mesa
Summary
Dynamic Team Trainer at Peter Piper's Pizza with a proven track record in employee training and customer service excellence. Skilled in cross-training and conflict resolution, I foster a collaborative environment that enhances team performance and operational efficiency. Committed to maintaining high standards of cleanliness and integrity in all aspects of service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Trainer
Peter Piper's Pizza
Mesa
03.2023 - 04.2025
- Trained new team members on customer service and operational procedures.
- Provided guidance to team members on best practices in customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05-2025
Skills
- Customer service
- Upselling techniques
- Cash handling
- Cross-training skills
- Active listening
- Employee training
- Time management
- Conflict resolution
- Operational procedures
- Adaptability to change
- Team leadership
- POS systems
- Gift card handling
- Work ethic and integrity
- Customer assistance
- Reliability and punctuality
- Food handler certification
- Inventory storage and organization
- Communication skills
- Cleanliness maintenance
Certification
Food handlers certification (issued 2023)
Affiliations
- Volunteer Work
References
References available upon request.
Timeline
Team Trainer
Peter Piper's Pizza
03.2023 - 04.2025
High School Diploma -
Desert Ridge High School
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