Etimad Memmedov
Azerbaijan. Baku
Summary
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Experienced bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Talented kitchen leader offer over years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Food and Beverage Supervisor
Grand Midway Hotel
03.2022 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
Bartender
The Merchant Baku
05.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Night Manager
Piano Hotel Baku
03.2016 - 11.2017
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Head Waiter
The Merchant Baku
05.2017 - 09.2017
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Receptionist Supervisor
Continental Hotel Baku
07.2015 - 05.2016
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
Education
Bachelor of Science - Hotel And Tourism
Baku State Univercity
Baku, Azerbaijan09.2017
Skills
- Menu development
- Waste Reduction
- Catering Coordination
- Fine-dining expertise
- Food presentation
- Cost Control
- Wine pairing
- Banquet operations
- Quality Assurance
- Staff Supervision
- Nutrition knowledge
- Food Safety Compliance
- Vendor Negotiations
- Customer Service
- Food and Beverage Service
- ServeSafe Manager
- Worker Training
- Team Collaboration
- Payment Acceptance
- Staff Management
- Menu Planning
- Service Training
- Inventory controls
- Point of Sale POS Software
- Recruitment
- Equipment Inspection
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing with accuracy and efficiency.
Languages
Turkish, Azerbaycan
Native language
Russian
Intermediate
B1
English
Advanced
C1
Arabic
Elementary
A2
Timeline
Food and Beverage Supervisor
Grand Midway Hotel
03.2022 - Current
Bartender
The Merchant Baku
05.2020 - 03.2022
Head Waiter
The Merchant Baku
05.2017 - 09.2017
Night Manager
Piano Hotel Baku
03.2016 - 11.2017
Receptionist Supervisor
Continental Hotel Baku
07.2015 - 05.2016
Bachelor of Science - Hotel And Tourism
Baku State Univercity
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