Eugene Rowlett
Glendale
Summary
Results-driven Claims Adjuster with a strong background in insurance, financial analysis, and customer service. Proven ability to manage heavy caseloads while consistently achieving performance and sales metrics. Skilled in evaluating claims with limited information, analyzing medical documentation and billing, negotiating settlements with attorneys and claimants, and delivering exceptional customer service. Recognized for strong time management, sound decision-making, and meeting strict deadlines in high-volume environments.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Farmers Insurance Company
Phoenix, AZ
01.2025 - Current
- Manage a high-volume caseload while consistently achieving all performance and sales metrics in first year.
- Investigate and evaluate claims using customer statements, photographs, medical records, and treatment reports.
- Review and analyze medical treatment documentation and billing to determine claim value and appropriate settlements.
- Negotiate settlements directly with attorneys and claimants.
- Provide exceptional customer service throughout the claims process.
- Make informed decisions with limited information while maintaining compliance with company policies.
- Demonstrate strong time management skills while handling heavy workloads and strict deadlines.
Credit Review AR Analyst
TD SYNNEX
Gilbert, AZ
04.2012 - 08.2024
- Analyzed customer financial statements and managed accounts receivable portfolios.
- Evaluated trade payment reports and managed credit lines.
- Resolved credit-to-cash cycle disruptions.
- Reconciled accounts and collected on past due balances.
- Reviewed and created purchase orders and processed vendor payments.
- Delivered high-level customer service to vendors and resellers.
Personal Banker
Wells Fargo Bank
Englewood, CO
01.2010 - 01.2012
- Met and achieved sales performance objectives.
- Resolved complex banking issues and identified potential fraud.
- Opened and managed checking and savings accounts.
- Submitted credit applications and recommended financial products.
- Maintained strict adherence to banking policies and procedures.
Inventory Manager
Budget Truck Rental
Greenwood Village, CO
05.2007 - 12.2009
- Managed company inventory and dealer assets.
- Scheduled daily runs and optimized maintenance planning.
- Monitored inventory requirements and operational efficiency.
Education
Bachelor of Science - Business Administration
University of Nevada
Las Vegas01-2007
High School Diploma - undefined
Centennial High School
01-2001
Skills
- Claims Investigation & Evaluation
- Medical Report & Billing Analysis
- Settlement Negotiation
- Customer Service Excellence
- Time Management & Heavy Workload Handling
- Decision-Making with Limited Information
- Accounts Receivable & Financial Analysis
- Sales & Performance Metrics Achievement
- Microsoft Office Suite
- Knowledge of UNIX, Linux, Mac OS X, Novell NetWare, SAP
- Basic Accounting Principles (Revenue Recognition, Debits/Credits, Refunds)
Timeline
Claims Adjuster
Farmers Insurance Company
01.2025 - Current
Credit Review AR Analyst
TD SYNNEX
04.2012 - 08.2024
Personal Banker
Wells Fargo Bank
01.2010 - 01.2012
Inventory Manager
Budget Truck Rental
05.2007 - 12.2009
High School Diploma - undefined
Centennial High School
Bachelor of Science - Business Administration
University of Nevada