EVA BLUE
Queen Creek
Summary
Account manager with an MBA and over ten years of experience in managing enterprise client relationships, achieving multimillion-dollar revenue growth. Demonstrated ability to exceed sales targets and implement effective customer success strategies that enhance organizational performance. Skilled in strategic forecasting, deal negotiation, and cross-functional collaboration, with a strong focus on mentorship and leadership. Proficient in leveraging CRM tools to improve client retention and foster robust customer relationships, driving significant business growth.
Overview
28
28
years of professional experience
Work History
Customer Success Manager - Strategic Account Services. TBAM
Amazon
Tempe
04.2025 - Current
- Managed 120 strategic enterprise accounts, driving adoption and optimization of Amazon's complex SaaS solutions and technology services within structured frameworks, exceeding client expectations.
- Developed and implemented strategic engagement plans that increased client adoption by 45% and improved retention rates from 82% to 94% across the enterprise portfolio of 2.5M in annual revenue.
- Leverage Salesforce to forecast revenue, analyze trends, and improve client engagement strategies.
- Owned end-to-end client success by leading performance review sessions with enterprise merchants, aligning service outcomes to business objectives, and applying customer obsession to strengthen satisfaction, retention, and long-term loyalty in B2B SaaS Principles.
Large Emerging Inside Sales Representative
Batesville Casket Company
Batesville
02.2020 - 02.2025
- Salesperson of the Year (2022), and President's Circle achievements (2021-2023). Strong executive tone and alignment.
- Built and managed key regional accounts, providing personalized consultative support to optimize customer solutions in a SaaS B2B environment.
- Designed and executed data-driven outreach campaigns resulting in 35% territory growth YoY, generating $2.5M in incremental revenue and improving customer engagement scores by 28%.
- Earned trust as a strategic advisor by delivering data-driven insights on market trends and operational efficiencies, increasing client satisfaction, deepening partnerships, performing customer onboarding, technical solutions, and reinforcing customer obsession across every engagement.
- Negotiated and onboarded new accounts, resulting in expanded regional market share.
Sales Representative, Southwest Region
Follett Book Fairs
Elgin
07.2018 - 02.2020
- Delivered results by developing and executing strategic customer engagement plans that consistently exceeded regional sales and event participation targets, driving measurable revenue and brand growth.
- Earned trust and strengthened long-term partnerships by facilitating interactive workshops and events that increased awareness, adoption, and enthusiasm for new product offerings.
- Embodied Customer obsession through exceptional service, proactive communication, and follow-through, achieving industry-leading re-booking rates and sustained client satisfaction.
Sales Supervisor, Southwest Region
Scholastic Book Fairs
Anaheim
09.2007 - 06.2018
- Led 21-member team across 3 states managing $15M portfolio; implemented customer success program that reduced churn by 18% and increased NPS from 32 to 65 within 12 months.
- Delivered results by driving retention and satisfaction metrics through leadership, targeted coaching, and a customer obsession mindset that empowered teams to exceed service and engagement goals.
- Dove deep into operational data to present quarterly performance insights to executive leadership, earning trust and directly shaping expansion, revenue growth, and customer success strategies.
Regional Sales Manager, West Coast Region
Commerce Energy Group
Costa Mesa
02.1998 - 08.2007
- Managed national Commercial & Industrial accounts ($80M+ annual sales), delivering customized energy technology solutions that optimized client operational efficiency and significantly reduced costs across diverse industries, demonstrating expertise in complex solution deployment.
- Recognized as a top performer through customer obsession and solution-oriented negotiation, cultivating relationships that drove repeat business, expanded market share, and strengthened long-term client partnerships.
Education
Master of Business Administration (MBA) - Business
Southern New Hampshire University
Manchester, NHBachelor of Arts - Communications/Marketing
Southern New Hampshire University
Manchester, NHSkills
- Strategic account management
- National and regional sales
- C-suite relationship building
- Salesforce CRM proficiency
- Healthcare and benefits sales
- Consultative selling techniques
- Business development strategies
- Contract negotiation skills
- Customer retention initiatives
- Market expansion tactics
- Revenue growth strategies
- Salesforce expertise
- Microsoft 365 applications
- Google Workspace tools
- Team collaboration software
- Video conferencing solutions
- E-signature services
- Email marketing platforms
- Communication tools
- Inventory management systems
Timeline
Customer Success Manager - Strategic Account Services. TBAM
Amazon
04.2025 - Current
Large Emerging Inside Sales Representative
Batesville Casket Company
02.2020 - 02.2025
Sales Representative, Southwest Region
Follett Book Fairs
07.2018 - 02.2020
Sales Supervisor, Southwest Region
Scholastic Book Fairs
09.2007 - 06.2018
Regional Sales Manager, West Coast Region
Commerce Energy Group
02.1998 - 08.2007
Master of Business Administration (MBA) - Business
Southern New Hampshire University
Bachelor of Arts - Communications/Marketing
Southern New Hampshire University