Evamarye Munoz
Phoenix,AZ
Summary
Experienced and customer-focused Front Desk Agent with a proven track record of delivering exceptional hospitality service. Skilled in handling guest inquiries, check-ins, and check-outs efficiently while maintaining a professional and welcoming environment. Strong communication skills, attention to detail, and the ability to remain calm in high-pressure situations. Cross-trained in housekeeping, laundry, breakfast, and night audit, with experience supporting multiple hotel departments. A hardworking college student dedicated to exceeding guest expectations and contributing to smooth, successful hotel operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Front Desk
Super 8
03.2022 - Current
- Provide friendly, efficient customer service to all guests, including check-ins, check-outs, room assignments, and handling special requests.
- Cross-trained in all hotel departments, including front desk, night audit, housekeeping, laundry, and breakfast operations.
- Perform night audit duties: reconcile daily transactions, prepare reports, balance cash drawer, and close out the day.
- Resolve guest issues professionally, ensuring satisfaction and maintaining high review scores.
- Answer phones, manage reservations, process payments, and maintain accurate records in the property management system (PMS).
- Assist housekeeping and laundry teams by cleaning rooms, stocking supplies, washing linens, and ensuring rooms meet safety and cleanliness standards.
- Set up and maintain breakfast area, follow food-safety procedures, and restock items during service.
- Known for dependability, flexibility, and covering shifts across departments when needed.
Cashier/Kitchen
Burger King
08.2021 - 12.2021
- Delivered fast, friendly customer service at the front counter and drive-thru, ensuring accurate orders and efficient service.
- Operated the POS system, processed cash and card transactions, and balanced the register at shift end.
- Prepared menu items in the kitchen, followed food-safety and sanitation guidelines, and maintained proper cooking station cleanliness.
- Restocked inventory, organized prep areas, and supported team members during high-volume rushes.
- Maintained a clean dining room, kitchen, and work area in compliance with health and safety standards.
- Demonstrated reliability and adaptability by working multiple positions depending on daily staffing needs.
Housekeeping Aide
Quality Inn
06.2020 - 08.2020
- Supported the housekeeping team by stocking carts with linens, toiletries, cleaning supplies, and restocking items throughout the shift.
- Responded quickly to guest and staff requests, delivering extra towels, bedding, and amenities as needed.
- Performed light cleaning tasks such as wiping surfaces, dusting, sweeping, mopping, and disinfecting high-touch areas.
- Assisted in room preparation by stripping linens, making beds, removing trash, and preparing rooms for housekeepers to deep-clean.
- Cleaned and maintained hallways, lobbies, laundry rooms, and public areas to ensure a safe and welcoming environment.
- Handled quick spill clean-ups and ensured all common areas stayed neat and hazard-free.
- Transported linens to and from laundry, organized storage rooms, and maintained orderly supply areas.
Education
Bachelor - Diagnostic Medical Sonography
Smith Chason College
Phoenix, AZ01-2028
Bachelor of Science - Nursing Program
Northern Arizona University
Flagstaff, AZ05.2024
High School Diploma -
Flagstaff High School
05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
LANGUAGES
English and Spanish (conversational)
Timeline
Front Desk
Super 8
03.2022 - Current
Cashier/Kitchen
Burger King
08.2021 - 12.2021
Housekeeping Aide
Quality Inn
06.2020 - 08.2020
Bachelor - Diagnostic Medical Sonography
Smith Chason College
Bachelor of Science - Nursing Program
Northern Arizona University
High School Diploma -
Flagstaff High School