Evan Schirm
Phoenix
Summary
Results-driven professional with expertise in customer onboarding and sales strategy development. Proven ability to enhance client satisfaction and drive revenue growth through effective problem-solving and relationship management.
Overview
4
4
years of professional experience
Work History
Head of Customer Success
MyClearStep
Phoenix
05.2025 - Current
- Facilitated onboarding processes for new clients, enhancing transition experiences.
- Managed customer inquiries through various communication channels, improving response times.
- Conducted regular check-ins to assess client satisfaction and address concerns.
- Developed training materials for clients, increasing product usage and understanding.
- Developed and implemented successful sales strategies to increase sales.
Director of Outreach
Sinnergy Wellness
Phoenix
01.2023 - 04.2025
- Managed social media campaigns to raise awareness of health resources available.
- Collaborated with local organizations to establish partnerships for outreach.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community, and advocacy.
Junior Varsity Basketball Coach
Anthem Prep
Anthem
09.2022 - 02.2023
- Developed practice plans to enhance player skills and teamwork.
- Facilitated team meetings to strategize game plans and define player roles.
- Evaluated player performance during practices and games to identify areas for growth.
- Instructed players on proper technique, sportsmanship, and teamwork.
- Fostered a positive team culture through effective communication and support.
- Encouraged players to achieve their best both on and off the court.
Education
Some College (No Degree) - Business
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Customer relationship management
- Customer onboarding
- Sales strategy development
- Increasing sales
- Coaching and mentoring
- Community outreach
- Problem solving
- System maintenance
Timeline
Head of Customer Success
MyClearStep
05.2025 - Current
Director of Outreach
Sinnergy Wellness
01.2023 - 04.2025
Junior Varsity Basketball Coach
Anthem Prep
09.2022 - 02.2023
Some College (No Degree) - Business
Maricopa Community Colleges, Phoenix College