Evean Horacek
Chandler
Summary
Dynamic customer service professional with experience at Circle K, adept at resolving issues and enhancing customer satisfaction. Skilled in active listening and problem resolution, I foster strong relationships and maintain professionalism under pressure. Recognized for improving customer loyalty through empathetic complaint handling and effective communication.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K
09.2025 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of store environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to ensure optimal customer service.
- Processed merchandise returns and exchanges in accordance with policies.
- Provided product information and recommendations to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Courtesy Clerk
Albertsons
06.2024 - 06.2025
- Assisted customers with inquiries and product location to enhance shopping experience.
- Stocked shelves efficiently, maintaining organized displays and ensuring product availability.
- Operated cash register, processing transactions accurately and handling customer payments.
- Bagged groceries carefully, promoting a positive checkout experience for customers.
- Collaborated with team members to address customer needs and resolve issues promptly.
- Supported promotional activities by setting up displays according to company guidelines.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Head Dishwasher
Restaurant
09.2022 - 12.2023
- Oversaw dishwashing operations, ensuring timely and efficient cleaning of all kitchenware.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Implemented strategies to optimize workflow, reducing turnaround time for clean dishes.
- Maintained inventory of cleaning supplies, ensuring availability and compliance with health regulations.
- Collaborated with kitchen staff to coordinate schedules and prioritize dishwashing tasks during peak hours.
- Enhanced team efficiency by fostering a collaborative atmosphere among dishwashing staff and kitchen personnel.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
Education
High School Diploma -
Arizona Connections Academy
Phoenix05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Prioritization
- De-escalation techniques
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Circle K
09.2025 - 12.2025
Courtesy Clerk
Albertsons
06.2024 - 06.2025
Head Dishwasher
Restaurant
09.2022 - 12.2023
High School Diploma -
Arizona Connections Academy