Evelin Herrera
Phoenix
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Einstein Brothers Bagels
Phoenix
08.2024 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Addressed customer questions and concerns regarding products and services.
Customer Service Cashier
Rubios Costal Grill
Phoenix
09.2021 - 08.2024
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing salsa bar
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Checked personal identifications during alcohol sales.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints in a professional manner.
Filibertos
Cashier Customer Service
Phoenix
08.2020 - 09.2021
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Student Choice Highschool
Phoenix, AZ06-2024
Skills
- Customer service
- Point-of-sale operation
- Cash handling expertise
- Calm demeanor
- Refund handling
- Positive and professional
- Customer complaint resolution
- ID verification
- Product restocking
- Teamwork and collaboration
- Reliable and responsible
- Problem solving
- Effective communication
- Time management
- Guest services
- Phone etiquette
- Cash register operation
- Multitasking and organization
- Basic math
- Payment processing
- Leadership
- Multitasking Abilities
- MS office
Languages
Spanish
Professional
English
Full Professional
Timeline
Customer Service Cashier
Einstein Brothers Bagels
08.2024 - Current
Customer Service Cashier
Rubios Costal Grill
09.2021 - 08.2024
Filibertos
Cashier Customer Service
08.2020 - 09.2021
High School Diploma -
Student Choice Highschool